Donor Resource Coordinator

Gift of Hope

130d • $23 - $30

About The Position

Gift of Hope is dedicated to coordinating organ and tissue donation in the northern three-quarters of Illinois and northwest Indiana. Our goal is to provide the highest quality service to families and hospitals as we strive to fulfill our mission of saving and enhancing the lives of as many people as possible through organ and tissue donation. The position involves receiving and referring donor-related calls to appropriate procurement, transplant, and hospital development staff, providing prompt, efficient processing of all incoming and outgoing calls to fully optimize organ, tissue, and/or eye referrals and donation potential. Additionally, the role coordinates logistics for tissue donation.

Requirements

• Associate’s degree in a health- or science-related field preferred, or equivalent work experience.
• Working knowledge of medical terminology.
• Ability to make sound clinical assessments in a high pressure environment.
• Ability to stay focused in an environment that has constant activity.
• Ability to maintain a positive and professional manner and to provide excellent customer service.
• Excellent verbal and written communication skills.
• Consistent demonstration of attention to detail, precision, accuracy, and a sense of urgency.
• Ability to express empathy.
• Keen attention to detail to ensure that pertinent data about donors is collected and recorded accurately.
• Basic computer and Microsoft Office skills.
• Ability to practice with a high degree of autonomy and utilize all available resources to problem solve.
• Excellent prioritization skills and ability to effectively manage multiple tasks with strict deadlines.
• Ability to work collaboratively and respectfully with internal stakeholders and partner organizations.

Responsibilities

• Advance Gift of Hope's mission, vision, and core values.
• Adhere to all policies and procedures in carrying out the responsibilities of this position.
• Acquire and manage confidential records, ensuring information is protected according to all standards, regulations, and policies.
• Collect pre-screening information on all incoming donor-related calls, documenting the information according to Gift of Hope’s policies and procedures.
• Evaluate incoming organ, tissue and eye referrals for initial donor eligibility; forward appropriate referrals to eye banks in accordance with established protocols.
• Update relevant stakeholders on the status of active referrals in a timely manner.
• Coordinate logistics on referrals in a timely manner, documenting information concurrently within the appropriate systems.
• Communicate accurate referral information with the appropriate supervisor or administrator on call, and/or partner organization(s).
• Secure permission of county coroner or medical examiner for the recovery of donated tissue/eyes.
• Follow up with hospital staff to determine status on pending organ and tissue referrals.
• Review Uniform Donor Risk Assessment Interviews thoroughly and accurately.
• Ensure appropriate screening was conducted and processor requirements are met prior to coordination of logistics.
• Successful completion of routine competency evaluations is required for this position.
• Other duties as assigned.

Benefits

• Medical, dental, vision, disability and life insurance options for full-time employees.
• Generous Paid Time Off (PTO) plan.
• 403(b) retirement plan with company match.
• Tuition Reimbursement up to the IRS-allowed maximum.
• Personalized learning and educational development opportunities.
• Monthly cell phone and internet stipends.
• Paid Parental Leave.
• Annual Employer-funded Lifestyle Spending Accounts to support wellness needs.
• Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC).

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 251-500 employees