Donor Services Associate
About The Position
The heart of Boston Ballet is the human experience. Through our living and breathing art, we forge human connections—between artist and attendee, teacher and trainee, friend and newcomer, one's outer and inner self. We believe that our community of employees is better when talented individuals with varied life experiences, identities, races, cultures, and ideas are welcomed, encouraged, and heard. As an internationally-acclaimed company, Boston Ballet is ever-evolving and innovating to stay relevant and ahead of the curve—in our business model, our repertoire, our education, and our engagement with our community. The Donor Services Associate is vital in providing highly personalized customer service for Boston Ballet’s top supporters and ensuring delivery of benefits for members in our annual giving societies. The Donor Services Associate stewards Boston Ballet’s top stratum of individual donors by working independently and using their own judgment on special ticket handling services, donor recognition procedures, and event and benefit fulfillment strategies. They work collaboratively with members of the Development and Marketing teams and are Development’s chief liaison with the Box Office. Please be sure to submit a cover letter and resume when applying to ensure consideration of your candidacy.
Requirements
- Bachelor’s degree or equivalent
- 2+ years of customer service experience
- Willingness to work evenings and weekends, in particular during the production season
- Excellent computer/point-of-sales processing skills required
- Detail-oriented with strong organizational and analytical skills
- Self-starter, able to manage multiple projects simultaneously
- Professional demeanor with excellent written and oral communication skills
- Able to work independently and in a team environment
Nice To Haves
- Experience with Tessitura preferred
Responsibilities
- Concierge Ticketing
- Ticket handling for donors of $2,500+
- Liaison to the Box Office for Development, ensuring smooth processing from initial requests through to delivery of tickets, and staying apprised on Box Office policy to effectively steward patrons joining us in the theater
- Manage VIP subscription renewals and requests, coordinating available VIP seating in the Opera House for development use
- Manage the Premium Subscription program
- Maintain "Run-of-Show" listings for donors to track VIP seating and backstage tours for distribution to key Ballet and Opera House staff
- In Theater Experience
- Collaborate with relationship managers to support the donor theater experience, including special access and benefits for Trustees, Advisors, and Emeriti, as well as Benefactors’ Circle and E. Virginia Williams Visionaries’ Circle members and prospects
- Serve as primary liaison to the Boston Ballet Volunteer Association Tour Guides, coordinating trainings, scheduling donor and prospect tours
- Oversee theater welcome notes for donors
- Coordinate the Nutcracker Bear public appearances at Development events in the theater and around the city
- Serve as key representative in the Opera House’s VIP lounge during Company productions, such as check-in for opening night celebrations and lounge hosting duties
- Donor Stewardship and Cultivation
- Serve as the frontline representative for the Annual Giving team
- Support special events throughout the season, including onsite at the studios and theater
- Participate in annual donor renewals and solicitations
- Collaborate with relationship managers to share information gathered to elevate donors’ experience
- Update fundraising database with new and current biographical, relationship, and affiliation information
Benefits
- BCBS HMO health insurance plan with zero deductible
- BCBS dental insurance with employer providing 100% annual premium for individual coverage
- Flexible Spending Accounts (FSAs) – health and dependent care
- Employer-paid life and disability plans
- Immediate access to 403(b) retirement savings plan featuring both pre-tax and Roth options
- Ability to purchase MBTA passes on a pre-tax, payroll deduction basis up to IRS monthly limit
- Paid time off – holidays, vacation, personal, and sick days
- Free adult dance classes
- Complimentary tickets to select Boston Ballet performances (based on availability)
- Hybrid work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
