Dual Cage Cashier/Supervisor

Diamond Jo Casino Dubuque • Dubuque, IA

10d • Onsite

About The Position

The Cage Cashier position is responsible for performing varied cashier functions in a pleasant, efficient and honest manner while providing exceptional Customer Service to guests. The Cage Cashier: Cashes checks, money orders, cashier checks, coins or chips and TITO’s for customers and employees. Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day. Issues loyalty cards and maintains member database; updating guest records, effectively explaining guest mail, re-issuing lost coupons, and cashing direct mail offers. Effectively explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods. Maintains accountability over a cashier drawer. Is responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers. Transports currency and coin to impress appropriate areas This position spends the majority of shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.

Requirements

• Ability to communicate effectively with customers, outside contacts, and all levels of employees.
• Ability to effectively and efficiently move around the cage.
• Ability to review, comprehend, and write legible reports.
• Ability to identify and quickly respond to potential problems with equipment.
• Ability to use computer keyboard, 10-key, calculator, etc.
• Ability to lift, push, and pull up to 75lbs or more.
• Ability to identify and accurately cash different denominations of gaming tokens, cash currency, checks, etc.
• Basic Math Skills.
• Strong organizational skills required.
• Effective verbal and written communication skills.
• Ability to obtain the appropriate work authorization per gaming regulations.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Must be flexible to work varying shifts and time schedules as needed.
• Must be at least 21 years of age.
• This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent as well as on-the-job training.

Responsibilities

• Cashes checks, money orders, cashier checks, coins or chips and TITO’s for customers and employees.
• Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day.
• Issues loyalty cards and maintains member database; updating guest records, effectively explaining guest mail, re-issuing lost coupons, and cashing direct mail offers.
• Effectively explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods.
• Maintains accountability over a cashier drawer.
• Is responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
• Transports currency and coin to impress appropriate areas

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED