DV Shelter Support

AACI • San Jose, CA

2d • $22 - $26 • Onsite

About The Position

The Shelter Support staff is responsible for maintaining a safe and supportive environment for shelter residents. This position assists with in-person response, shelter operations, responds to crisis calls, and general administration

Requirements

• Demonstrated ability to effectively perform the responsibilities outlined above.
• Highschool Diploma or equivalent required.
• Completion of, or ability to complete the California state mandated 40-hour Domestic Violence Assistance training.
• Six months or more customer service experience in an office setting.
• Ability to work independently.
• Experience using Microsoft Office.
• This position may require driving. A valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability policies.
• Fluent in spoken and written English required

Nice To Haves

• Previous experience working in a shelter environment or with survivors of gender-based violence or trauma is preferred.
• Bilingual skills in a second language (particularly Spanish, Mandarin, Vietnamese) desired but not required.

Responsibilities

• Provide support and advocacy to residents, including crisis counseling and safety planning.
• Answer the 24-hour crisis hotline, conducting intakes and offering referrals.
• Transport residents to and from scheduled appointments.
• Assist shelter residents with daily living activities, orienting them to the use of shelter facilities and appliances.
• Assist shelter residents with move-in and exit process, complete intake/exit paperwork, and review shelter policies.
• Document and maintain client records per appropriate standards and regulations.
• Organize indoor and outdoor group activities for shelter residents.
• Perform daily operational tasks, including light cleaning, restocking supplies, and managing donations.
• Complete other duties and related projects as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees