Dynamics 365 Sales CRM Architect

Guidehouse • Atlanta, GA

2d

About The Position

The Dynamics 365 Sales CRM Architect (Associate Director) is responsible for owning the enterprise architecture, technical strategy, and long‑term evolution of Guidehouse’s CRM platform. This role serves as the technical authority for Dynamics 365 Sales, ensuring solutions are scalable, secure, and aligned with business and technology strategy. The individual applies deep expertise across Dynamics 365 Sales, CRM business processes, and application architecture throughout the full software development life cycle (SDLC). This includes partnering with senior business and IT stakeholders to shape platform roadmaps, translate strategic objectives into architectural direction, govern solution design, and oversee delivery and support activities. This position will report to the IT Director of Enterprise Applications.

Requirements

• Bachelor’s degree plus 10 years of prior relevant experience OR 14 years of prior relevant experience in lieu of degree.
• 6+ years of hands-on experience with Dynamics 365 Sales (cloud) in enterprise environments, including 3+ years in an architecture or senior technical leadership role.
• Deep expertise in Microsoft Dynamics 365 Sales, Power Platform, and CRM business processes, with an enterprise architecture mindset.
• Demonstrated experience designing and governing multi-environment, enterprise-scale SaaS implementations.
• Strong understanding of SDLC methodologies, architecture governance, and delivery controls.
• Knowledge of ITIL process framework, including Incident, Problem, Change, and Service Level Management.
• Excellent verbal and written communication skills, with the ability to influence senior technical and business stakeholders.

Nice To Haves

• Degree in Computer Science or related field.
• Microsoft certifications in Dynamics 365 Sales or Power Platform.
• Experience with Power Platform administration, environment strategy, and release governance.
• Experience with enterprise integration patterns and Azure-based services.
• Experience supporting proposal and RFP efforts from a technical solutioning perspective.
• Strong analytical and problem‑solving skills, with the ability to balance competing priorities.
• Ability to work effectively in a distributed and remote team environment.
• Strong interpersonal skills with the ability to build trust and credibility at all organizational levels.
• Demonstrated desire to mentor others, build capability, and take on increasing leadership responsibility.
• Ability to self-direct, prioritize, and manage multiple concurrent initiatives.

Responsibilities

• Partners with business and IT leadership to define CRM platform strategy, roadmap, and architectural direction.
• Collaborates with stakeholders to shape and validate business requirements, ensuring alignment with enterprise CRM standards and long-term platform goals.
• Reviews business requirements and functional specifications to define and approve solution architectures and technical design approaches.
• Provides architectural guidance and estimation oversight to support planning, business cases, and prioritization decisions.
• Applies advanced technical and architectural expertise to recommend scalable, secure, and sustainable solutions that meet enterprise business needs.
• Establishes and enforces architecture standards, design patterns, and best practices across Dynamics 365 Sales and the Power Platform.
• Oversees the design, development, testing, and implementation of CRM solutions, ensuring adherence to SDLC controls and enterprise governance.
• Evaluates Dynamics 365 Sales and Power Platform OOTB capabilities, low-code, and custom development options, balancing speed, cost, risk, and maintainability.
• Stays current with Microsoft roadmap, platform capabilities, and industry trends to ensure Guidehouse CRM tooling remains modern and strategically positioned.
• Provides technical leadership across multiple initiatives and workstreams, guiding Technical Leads and senior developers.
• Serves as an escalation point for complex CRM issues, overseeing root cause analysis and ensuring systemic resolutions.
• Partners with cross-functional IT teams to ensure reliable operations, integrations, and platform health across environments.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level