E-Commerce Customer Service Assistant

Evergreen Goodwill • Seattle, WA

9d • $21

About The Position

Assist the Ecommerce Department with all customer service related functions. Serves as first point of contact for front desk customers.

Requirements

• High School diploma or equivalent.
• Minimum 1 year office experience, including experience in handling multiple phone lines and dealing with multiple requests at one time.
• Minimum 1 year customer service experience.
• Demonstrated ability to handle stressful situations with a high degree of diplomacy and tact with a strong customer service focus.
• Ability to interact with culturally-diverse internal and external customers.
• Demonstrated ability to handle requests quickly and efficiently and to take initiative in a fast paced environment.
• Ability to work independently without direct supervision.
• Proficient in Microsoft Suite (Word, Outlook, Excel).
• Ability to learn new software as needed for the position.
• Typing skills – minimum 45-50 words per minute.
• Able to safely lift/push/pull up to 40-50 lbs.; reach above head level; full range of body motion with the ability to stoop, bend and squat; grasp, handle, finger and manipulate items; perform repetitive fine motor functions with fingers, wrists and arms, including but not limited to keyboards and calculators.
• Able to move through a wide variety of physical environments without assistance; including ramps, stairs, small spaces and uneven terrain.
• Able to use standard office equipment without assistance.
• Maintain reliable attendance.
• Written and verbal communication skills
• Internal/external customer service skills
• Time management and prioritizations skills
• Organizational skills
• Accuracy and attention to detail
• Interpreting data and preparing reports
• Problem solving

Nice To Haves

• Associate’s degree or post high school training or education preferred
• Familiarity with E-commerce operations and knowledge of eBay other online markets’ messaging systems.

Responsibilities

• Manage front desk reception and phones, handling customer inquiries.
• Manage high traffic of incoming customer’s emails, answering questions and distributing to management as appropriate.
• Maintain department’s ratings of at least 98% by answering customer emails within 24 hours.
• Organize and facilitate local pick up operations for E-commerce items, including gathering items from the shelf.
• Control building access for local pickup customers and vendors.
• Follow up on non-paying customers and issue refunds when needed.
• Respond to the stores’ inquiries, phone calls and emails.
• Order supplies and submit the necessary packing slips to the accounting department.
• Receive and distribute mail.
• Run weekly reports for management team.
• Take meeting notes during management team meetings.
• Keep lobby and reception area clean and organized.
• Demonstrates safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED