E-commerce Customer Service Team Member

KALCORP ENTERPRISES•College Station, TX

137d•Onsite

About The Position

Contribute to the company's success by providing ongoing, as-needed support across all areas of the Ecommerce department. Demonstrate in-depth knowledge of our products to accurately and efficiently provide product information and resolve customer issues. Additionally, possess a strong understanding of fulfillment processes and undergo cross-training in all Ecommerce functions to ensure seamless operations.

Requirements

Demonstrate winning Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
Possess strong leadership skills while having a positive attitude.
Possess knowledge of Aggieland Outfitters’ products and customization services.
Ability to communicate with customers effectively and efficiently.
Possessing a helpful and approachable attitude, finding enjoyment and satisfaction in building and maintaining strong customer and coworker relationships
High school diploma or equivalent preferred.

Nice To Haves

Previous Ecommerce and/or Customer Service experience helpful but not required.
Familiarity with Shopify, Excel/Google Sheets and Photoshop helpful but not required.

Responsibilities

Serve as a member of the Ecommerce Department in accordance with our core values.
Serve as a member of the Customer Service Team in accordance with our core values of Adaptability, Genuine Passion, Gratitude, Integrity, Excellence together and Service.
Perform all regular duties associated with Customer Service in a professional manner, primarily by answering telephone, email, text and chat features from online customers including complaints and returns.
Work with E-Commerce Assistant Manager to continually improve department processes and customer satisfaction
Timely complete all assigned tasks, including answering phone calls and emails, processing returns and exchanges, and other duties as assigned, with a strong focus on following up on all solutions provided to customers.
Ensure all products are uploaded onto the website in a timely manner, with well thought out and well-written descriptions.
Communicate any problems that may arise with orders to the customer in a timely manner and offer similar or other products when needed.
Communicate with other departments as needed and with supervisors about any needs.
Maintain familiarity with fulfillment processes, such as how to assign, print, and pull orders, and how to print a shipping label as well as the way to properly package an order.
Maintain all department policies and procedures
Support the Internal Audit department in their efforts to improve company processes