E-Commerce Outbound Lead

Bishop Lifting Products Inc•Houston, TX

20h

About The Position

Our Mission: Bishop Lifting Products, Inc. is the most trusted name in the lifting world. It has the deep expertise, services, and support to solve both routine and complex lifting challenges. We have the above and below-the-hook inventory customers need when they need it. And we have a culture of service and support that puts customer satisfaction first. Job Summary: The Inbound Lead oversees the day-to-day inbound operations of the warehouse. This hands-on role is responsible for the effective and efficient execution of receiving, putaway, inventory control, and quality assurance. The position ensures safety, task management, productivity, and quality within the assigned department. As a player-coach, the Inbound Lead is actively involved in warehouse floor operations and works closely with the Operations Manager to follow direction and prioritize tasks. The role ensures that operational objectives, service level agreements (SLAs), and performance standards are consistently met.

Requirements

3+ years of warehouse or distribution center leadership experience.
Experience supervising or leading warehouse associates in a shop floor environment.
Familiarity with warehouse management systems (WMS) and ERP systems.
Strong interpersonal and communication skills with the ability to delegate tasks and provide coaching.
Excellent time management and organizational skills.
Proven ability to manage multiple priorities in a fast-paced operational environment.
Proficiency in Microsoft Office (Excel, Word, Outlook).
High school diploma or GED required.
Strong problem-solving and decision-making skills.
Well-organized and self-directed individual who works effectively in a team-oriented environment.
Must meet company background screening requirements where permitted by law.

Nice To Haves

Experience with continuous improvement practices such as 5S or Lean principles preferred.

Responsibilities

Promote and maintain a culture of safety within outbound operations by ensuring compliance with OSHA regulations, company policies, and warehouse safety practices.
Lead and coordinate daily activities of warehouse associates responsible for ecommerce outbound fulfillment.
Provide clear direction, task assignments, and real-time coaching to team members to ensure productivity, accuracy, and adherence to standard operating procedures.
Monitor workflow across picking, packing, and shipping functions to ensure orders are processed efficiently and within established service level agreements.
Manage outbound dock operations to ensure trucks are loaded accurately and dispatched on schedule.
Identify operational bottlenecks and troubleshoot issues that may disrupt outbound flow; escalate issues when necessary.
Ensure outbound orders are accurately confirmed and invoiced within the WMS/ERP system.
Maintain high standards of order accuracy through quality control checks and resolution of discrepancies prior to shipment.
Monitor and drive pick performance to achieve productivity and accuracy targets.
Serve as stand-up meeting leader in the absence of the Operations Manager.
Coordinate closely with the Operations Manager and Flow Controller to align daily execution with operational priorities.