E-Commerce Shift Leader - FT - Charleston

Goodwill Industries of Upstate/Midlands South Carolina•North Charleston, SC

About The Position

Assists the E-Commerce Manager and E-Commerce Assistant Manager in the operation and management of the E-Commerce operation by performing the following duties personally or through supporting team members. #INDRDG

Responsibilities

Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)
Provides amazing customer experiences to all internal and external customers. (ACE Values)
Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
Embraces an expectation of learning and growth.
Enthusiastically participates in training and development.
Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill.
Ensures team members feel respected, accepted, and included
Exceeds established production goals corresponding to role in E-Commerce location.
Maintains clean work environment.
Demonstrates a mastery of quality assurance, jewelry sorting, photography, listing, and shipping roles through evaluation.
Obtains and maintains forklift and walk-behind stacker certification.
Obtains and maintains first-aid / CPR / BBP certification.
Trains team members as they are on-boarded. Ensures that a positive example is set for all team members.
Recognizes when team members need coaching and provides immediate coaching when applicable.
Monitors and resolves customer service issues including but not limited to returns and disputes.
Reviews sellers’ information on shopgoodwill.com and all other marketplaces to ensure that it is compliant with requirements related to posting of items, description etiquette, and other criteria.
Leads retail team and store activities in the absence of/and at the direction of the E-Commerce Manager and/or E-Commerce Assistant Manager; see Supervisory Responsibilities below.
Ensures compliance with established safety, security, sales, money handling, and record keeping procedures and practices as outlined in the Standard Operating Procedures. Reports known or suspected security and/or theft problems to the Manager, Retail Operations, Loss Prevention and the Vice President of Donated Goods.
Attends meetings as required.
Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor and other regulatory standards.
Occasional travel is required for business-related activities.