E T Consultant

World Bank Group•Washington, DC

About The Position

Do you want to build a career that is truly worthwhile? The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty and promoting shared prosperity. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org. GLOBAL CORPORATE SOLUTIONS: Reporting to the Managing Director and World Bank Group Chief Administrative Officer, the Global Corporate Solutions (GCS) integrates the functions of Corporate Security, Corporate Real Estate, and Corporate Services to enhance operational efficiency and service delivery. ABOUT THE UNIT: GCS Corporate Services’ mission is to support the World Bank Group’s strategic agenda by delivering high-quality corporate services provided to WBG VPUs and individual staff. GCS Corporate Services (GCSCS) seeks to enhance the effectiveness and efficiency of service delivery through stronger integration and streamlined processes. Service delivery is heavily outsourced to external vendors. GCSCS seeks to obtain the best overall value and results for the WBG, while also promoting innovation and socially and environmentally sustainable practices. To achieve its purpose, GCSCS is structured into four main divisions (I) Travel and Staff Services, (II) Integrated Business Services; (III) Innovation and Client Solutions; and (IV) Global Business Centers. GCSCS Innovation and Client Solutions (GCSIS) team includes the following teams/functions: Innovation, Service Desk, Processing and Analytics, Project Management, Learning and Client Engagement, and Change Management. The selected candidate will report to Manager, Innovation and Client Solutions, GCSIS, and work under the supervision of the Change Management Lead who is based in Vienna.

Requirements

Bachelor’s or Master’s degree with at least 4 years of relevant experience or equivalent combination of education and experience.
Professional experience managing or coordinating change management workstreams, including planning, engagement, activity sequencing, and progress tracking.
Demonstrated experience supporting organizational change, including stakeholder engagement, readiness, and adoption.
Strong facilitation skills across diverse groups.
Ability to translate complex information into clear, practical guidance.
Strong organizational and coordination skills; ability to manage multiple workstreams.
Ability to produce focused change-related materials (not broad communications campaigns).
Experience in multicultural, matrixed environments; World Bank Group experience preferred.

Nice To Haves

Experience using people-centered or human-centered design approaches is an advantage.
Prosci or similar change management certification preferred.

Responsibilities

Under supervision of GCS Change Management Lead, manage change management projects for one or multiple change management workstreams, from planning through adoption.
Identify who is impacted, how, and what people-side risks may arise.
Prepare stakeholders for change so they understand what is coming and what it means for their work.
Reduce resistance by surfacing concerns early and supporting mitigation.
Provide clear tools and guidance to bring structure and clarity to the change process.
Align change activities with project milestones and timelines.
Track progress and highlight risks or dependencies.
Support effort to build change capability across GCS teams by developing and sharing reusable tools, templates, guidance materials, and lessons learned. Maintain internal change-related resources.
Facilitate workshops, briefings, demos, and problem-solving sessions. Gather, synthesize, and feed back stakeholder input to refine rollout plans.
Work according to the GCS change management philosophy, which involves supporting people throughout the change process, partnering with project teams as an enabler rather than an added layer, providing structure, clarity, and practical tools, strengthening stakeholder engagement and understanding, and collaborating with existing GCS colleagues to promote consistent practices across units.
Other activities as defined by Change Management Lead and/or Manager, GCSIS.