EAP Care Advocate

AllOne Health

13d • Remote

About The Position

AllOne Health is in the business of care; and service is what matters most.

As a leader in workplace behavioral health, we’ve proven that a company’s
success is directly linked to the health and well-being of their employees.

By joining our team, you will make a difference in the lives of our clients and
their communities. The meaningful work that we do includes counseling, providing
work-life resources, wellness and more through our Employee Assistance Programs
(EAP).

We are currently seeking an EAP Care Advocate to work remotely.  This is a
full-time, exempt position.

POSITION SUMMARY:

The Care Advocate plays a pivotal role in protecting and elevating the member
and client experience. This position serves as a trusted resolution leader for
complex service situations, ensuring that every member interaction reflects our
commitment to care, responsiveness, and excellence. Acting as a strategic
liaison between Member Services, Care Navigation, Operations (Account
Management), and Executive Leadership, the Care Advocate navigates across teams
to remove barriers, restore confidence, and drive meaningful outcomes. This is a
high-impact, high-trust role for a professional who thrives in dynamic
situations and takes pride in delivering thoughtful, complete resolutions —
especially when situations require creativity, collaboration, and elevated
judgment.

Requirements

• 5+ years of experience in healthcare navigation, EAP, client services, member advocacy, or related environments.
• Experience managing complex service situations requiring cross-functional coordination.
• Exceptional written and verbal communication skills.
• Strong organizational and documentation capabilities.
• Ability to work independently while collaborating effectively across teams.
• High emotional intelligence and professional maturity.

Responsibilities

• Take ownership of complex member and client concerns from intake through resolution.
• Ensure members feel heard, supported, and valued throughout the process.
• Partner across departments to drive timely, thoughtful solutions.
• Maintain proactive communication with stakeholders at all levels.
• Serve as a central connector between Member Services and Operations (Account Management).
• Navigate organizational pathways to coordinate resources and accelerate solutions.
• Build strong working relationships across teams to improve service outcomes.
• Support alignment when service expectations and operational realities intersect.
• Maintain a structured complaint and resolution tracking database.
• Document actions, outcomes, and lessons learned.
• Identify trends and recommend improvements that strengthen systems and prevent recurrence.
• Share insights with leadership to support strategic decisions.
• Draft polished, professional communications on sensitive matters.
• Support high-visibility situations with discretion and composure.
• Provide leadership with clear summaries and resolution status updates.

Benefits

• Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available
• We offer desirable work schedules and a generous amount of Paid Time Off
• We have a 401(k) retirement program with a company match
• Employee Assistance Program (EAP) benefits are available to you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed