Early Stage Collector/Risk Management

Landings Credit Union • Tempe, AZ

1d • Onsite

About The Position

At Landings Credit Union, collections is about helping people - not just collecting payments. We're looking for a full-time, in-office Early Stage Collector/Risk Management who brings empathy, curiosity, and strong problem-solving skills to every member interaction.

Requirements

• Experience in collections, lending, or financial services preferred
• Strong communication, organization, and attention to detail
• Ability to handle sensitive conversations with professionalism and empathy
• Comfortable managing multiple priorities in a fast-paced environment
• A genuine desire to help people

Responsibilities

• Contact members via phone, email, and mail regarding past-due accounts
• Understand each member's situation and offer personalized repayment solutions
• Educate members to help them regain financial confidence
• Maintain accurate account notes and documentation
• Monitor delinquency trends and escalate when needed
• Collaborate with internal teams to support member success

Benefits

• 401(k)
• Medical
• Dental
• Vision
• Paid Time Off
• Paid Training and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees