Madhappy East Hampton Store Manager

Madhappy•Hamptons, NY

9d•Onsite

About The Position

We are looking to hire a full-time Retail Store Manager for Madhappy in East Hampton. The Store Manager is responsible for overseeing all aspects of store operations, including sales performance, team leadership, customer engagement, and operational efficiency. This role requires a proactive, strategic thinker who can lead by example, inspire their team, and align with Madhappy’s brand values to ensure continued growth and success. This role will be expected to work at our location in East Hampton.

Requirements

3+ years of retail management experience, preferably in a high-end or clienteling environment.
Proven ability to drive sales and exceed performance goals.
Strong leadership skills with experience in team development and coaching.
Excellent communication, problem-solving, and organizational skills.
Business-minded with an analytical approach to sales and store performance.
Passionate about Madhappy’s mission and committed to delivering a top-tier customer experience.

Responsibilities

Drive sales and ensure the store meets or exceeds revenue targets.
Analyze key performance metrics, implement strategies to maximize business potential, and adjust tactics as needed.
Foster a sales-focused culture by training and motivating the team to prioritize clienteling and relationship-building.
Develop and execute business strategies to optimize store performance and profitability.
Lead, mentor, and develop a high-performing store team, ensuring accountability and professional growth.
Oversee recruitment, onboarding, and ongoing training to build a strong team aligned with Madhappy’s values.
Provide regular feedback, coaching, and performance evaluations to drive team engagement and effectiveness.
Foster a collaborative and inspiring work environment that encourages innovation and initiative.
Ensure a best-in-class shopping experience through personalized service, deep product knowledge, and proactive customer engagement.
Lead and maintain the store’s clienteling program to build lasting customer relationships and drive repeat business.
Implement and uphold company standards for customer service, ensuring consistency across all touchpoints.
Resolve customer concerns in a timely and professional manner, prioritizing long-term relationships and brand loyalty.
Oversee store operations, including inventory management, stock replenishment, and loss prevention.
Ensure the store maintains high standards of cleanliness, organization, and overall preparedness.
Manage cash handling, banking procedures, and adherence to all company policies and operational protocols.
Optimize staffing levels, scheduling, and payroll management to balance efficiency and business needs.
Partner with the visual merchandising team to ensure product placement and store presentation align with brand guidelines.
Monitor inventory levels, providing feedback on product performance and customer preferences to HQ.
Ensure all visual standards are maintained to create an engaging and on-brand shopping experience.