PT Ecommerce Coordinator

US Sailing•Bristol, RI

About The Position

As the National Governing Body for the sport of sailing, US Sailing’s mission is to provide leadership for the sport of sailing in the United States. The organization works to achieve this mission through a wide range of programs and events. US Sailing sets the course enabling sailors to enjoy the sport for a lifetime. Membership in US Sailing is open to all individuals and organizations, including all sailors, coaches, trainers, managers, administrators, and officials without discrimination on the basis of gender, race, color, ethnicity, culture, religion, sexual orientation, gender expression or mental or physical disability. Our Mission Increase sailing participation and excellence through education, competition, and equal opportunity, while upholding the principles of fair play, sportsmanship, and safety. Our Vision for the Future of Sailing Sailing has become a rapidly growing sport in the US, driven by innovations in access and education, and inspired by American success in international competition. The diverse sailing community is aligned around common goals for the sport. Sailing has been embraced by the public as being inspiring, inclusive and accessible. Our Values Respect Integrity Excellence Collective Success Clarity and Transparency Sustainability The Ecommerce Coordinator will work between 16 – 25 hours per week to support US Sailing store operations, including shipping orders, communicating with customers, managing the Shopify store platform, and monitoring inventory quantities. This person will coordinate the order fulfillment process, ensuring that orders are shipped accurately and on time. They will also be the main contact for customer service inquiries for the Store, providing outstanding customer service to our constituents, swiftly answering questions, and solving any issues. The coordinator will work closely with the Manager to monitor inventory quantities across multiple locations, audit and review product listings, and escalate customer service needs when necessary. They will help to maintain and improve the member and ecommerce databases. This role is a critical interface between US Sailing and its customers and members. As such, the role requires a detail-oriented, customer service professional who possesses excellent organizational and problem-solving skills and can deliver a first-class member experience. A successful coordinator will work independently on managing operational tasks to increase efficiency across the store and the broader US Sailing team.

Requirements

Experience working with computers and databases
Experience with ecommerce or retail sales or similar
Customer service experience
Excellent organizational skills
Excellent verbal and written communication skills
Ability to multitask and solve problems
Proficient in Microsoft Outlook, Excel, Word, SharePoint, or similar tools
High School Diploma or equivalent
Possess a positive attitude and be a team player

Nice To Haves

2+ years of experience working in ecommerce or retail sales (Shopify experience a plus), working with computers and databases, shipping orders, and customer service
Confidence solving customer issues
Understanding of inventory control across multiple locations
Knowledge of sailing a plus
Ability to use all forms of office equipment

Responsibilities

Pack and ship orders purchased through the ecommerce site
Fulfill orders from ecommerce site for digital items and bulk purchases through our warehouse
Monitor inventory levels per location while shipping orders, ensuring appropriate stock in office for fulfillment and restocking when necessary
Process International Proficiency Certifications (IPCs), ensuring that applicants meet requirements, answering questions from applicants, creating and shipping the IPC documents
Provide first-class customer service to customers and members by responding to emails and phone calls; providing information on product availability, pricing and discounts, and bulk purchasing; resetting store passwords; assisting with login issues and issues with placing or editing orders; aiming to solve all problems
Maintain inventory records, receive-in products from vendors or other inventory locations
Support quarterly physical inventory counts and accurate reconciliation
Support maintenance of the ecommerce site including products, images, descriptions, pricing, updates, and categories as needed
Communicate with Manager if customers have outstanding payments
Track sales and item history, monitor and share progress regularly
Monitor stock of shipping supplies, analyze expenses related to postage and shipping to maintain accurate data
Build and maintain effective working relationships with internal stakeholders and customers