Ecommerce Customer Service Representative

PROLIGHTING•New Hudson, MI

About The Position

PROLIGHTING, a leading online lighting supply company, is seeking a driven and passionate Customer Service Representative to join our team. We offer a wide range of innovative, high-quality lighting products to professionals in the trade, design & building industry along with end users. We pride ourselves on exceptional customer service, industry expertise, and delivering tailored solutions. Why Join Us? At PROLIGHTING, we value our team members and offer a comprehensive benefits package, including health insurance, retirement plans, and an employee discount. If you're looking for a dynamic and exciting work environment where you can contribute your skills and ideas, we invite you to join our team! Here are a few reasons why you should consider joining us: Opportunity for Growth: As a mid-size e-commerce business, we offer a unique opportunity for personal and professional growth. You'll have the chance to take on new challenges, expand your skill set, and significantly impact the company's success. Collaborative Work Culture: We foster a collaborative work culture that values teamwork, open communication, and innovation. Entrepreneurial Environment: We embrace an entrepreneurial spirit and encourage our employees to think creatively, take ownership of their work, and explore new ideas.

Requirements

Servant/hospitality mentality
Ability to view every customer interaction as a sales opportunity
Strong written and spoken communication skills (email, phone, chat)
A positive attitude and positive voice
Ability to manage multiple projects simultaneously
Ability to remain calm and thrive while multi-tasking
Knowledge of G Suite
Experience with Microsoft Excel
Experience with CRMs and e-commerce platforms

Nice To Haves

Knowledge of electrical/lighting/mechanics preferred but not required
Familiarity with Magento, Shipstation, Slack, Monday.com, Livechat Inc, Finale Inventory

Responsibilities

Answering customer service phone calls, live chats, and emails from customers and suppliers
Following up with customers and suppliers via email, phone, and live chat
Quoting inventory, lead-time, and pricing data to customers
Working cross-functionally with sales, product, marketing, and operations teams
Managing customer inquiries, resolving issues, and ensuring exceptional shopping experiences
Creating/updating supplier POs
Updating customer orders with tracking, backorders, etc.
Order fulfillment, process drop shipments as needed