eCommerce Dealer Implementation & Enablement Manager

International Motors, LLC

12d • Onsite

About The Position

International Motors is seeking an eCommerce Dealer Implementation & Enablement Manager
to join our growing team. In this role, you will lead the field deployment of a new eCommerce platform into the trucking industry’s largest dealership network, serving as a change agent and subject matter expert while driving online sales performance, enhancing customer satisfaction, and supporting account growth.
You will be responsible for on‑boarding and training dealership staff, ensuring successful adoption of eCommerce solutions and consistent execution across the dealer network. This position plays a critical role in executing the company’s eCommerce sales strategy with a focus on increasing revenue, strengthening dealer relationships, and improving profit margins. The ideal candidate is a dynamic, solutions‑oriented professional who can develop and implement impactful sales strategies, optimize the online customer experience, and provide expert guidance on the company’s products, services, and digital tools.
This role is based out of our WHQ in Lisle, IL and will have up to 75% travel in the US and Canada.

Requirements

• Bachelor's degree and at least 2 years of business development, sales, mergers and acquisitions, finance or joint venture experience OR Master's degree and at least 1 year of business development, sales, mergers and acquisitions, finance or joint venture experience OR At least 5 years of business development, sales, mergers and acquisitions, finance or joint venture experience
• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Nice To Haves

• Skilled in developing and executing sales plans that drive revenue, margin growth, and account expansion.
• Ability to lead customer support operations, resolve escalated issues, and design seamless buyer journeys that improve satisfaction and retention.
• Experienced in strengthening dealer partnerships, managing key accounts, and identifying opportunities to increase engagement and sales.
• Proficient in analyzing ecommerce KPIs, sales trends, and customer insights to guide strategic decisions and improve forecasting accuracy.
• Capable of monitoring market shifts, competitor activities, and customer behavior to identify growth opportunities and inform strategic direction.
• Effective at leading business transformation initiatives and partnering with marketing, operations, and product teams to align ecommerce efforts with company goals.
• Proficient in Microsoft Office suite applications

Responsibilities

• Partner with dealers to design and execute eCommerce sales strategies that drive revenue growth, improve margins, and strengthen online performance at the local level.
• Support dealers in expanding existing online accounts and attracting new customers through effective use of digital tools and best practices.
• Use performance insights and sales analytics to identify opportunities, anticipate demand, and help dealers continuously optimize results.
• Work closely with marketing, operations, and product teams to ensure dealers have the tools, content, and support needed to succeed online.
• Advocate for a seamless, dealer‑centric online buying experience that builds customer trust and repeat business.
• Act as a primary escalation point for dealer and customer inquiries, resolving issues quickly with a practical, solutions‑focused approach.
• Build strong, trusted relationships with dealers, customers, and partners by serving as a reliable resource and eCommerce advisor.
• Serve as a knowledgeable resource on the company’s products, services, and eCommerce capabilities, helping dealers confidently sell online.
• Lead dealer adoption of new products and digital features, ensuring strong visibility, accurate listings, and effective promotions on the platform.
• Stay connected to local market dynamics, competitor activity, and dealer feedback to identify opportunities that enhance dealer performance.
• Working directly with dealer leadership and staff. Delivering hands‑on training, coaching, and support to dealer sales and support teams to ensure successful eCommerce adoption and execution.
• Foster a high‑performance, collaborative environment focused on customer satisfaction, accountability, and continuous improvement. Promoting a culture of partnership, accountability, and continuous improvement across the dealer network.

Benefits

• We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level