eCommerce Support Engineer IT III

Signet Jewelers•Akron, OH

14h

About The Position

With the goal of eCommerce site stability, the Support Engineer will perform the initial analysis of the incident or request to determine its severity and urgency. This will entail working in an agile environment with a high performing team and quickly responding to dynamic incidents and requirements. Responsible for designing, coding, testing and implementing solutions on time and within budget.

Requirements

Bachelor’s degree in Computer Science, or equivalent experience.
B.S. Computer Science/Engineering/Technology or Statistics/Mathematics required credentialed certifications in Business Intelligence, Data Warehousing, SAP a plus
8 years+ hands-on eCommerce/SAP Hybris Development
4 years+ hands-on SQL development
Bash shell scripting experience required
Code repositories: Git
Excellent written and verbal communication skills including the ability to communicate detailed technical information to an audience with various levels of technical understanding
Responsible for performing code reviews, managing quality control, and managing compliance and governance oversight of the development
Subject matter expert with the technology, point of contact for escalation for development team
Requirement gathering, analyses and implementation of technical solutions
Researching and analysis of new features and functionality
Promoting and implementing best practices in Java and Hybris
Server-side programming: Java, Spring (MVC, IOC), SOAP and REST web services
Client-side programming: HTML, JavaScript, JQuery
High proficiency in OO Concepts and Design Patterns
SAP Hybris Commerce Suite including an understanding of implementations and customizations skills
General knowledge of data structures, data management practices, system interaction patterns and interfaces
Technical troubleshooting, diagnosing and problem-solving skills

Nice To Haves

Technical Certifications a plus.
Master’s Degree in Computer Science preferred
Behavior Driven Development experience a plus
On-Call Support experience preferred

Responsibilities

Strategy & Planning Collaborate with business analysts and developers to implement solutions that meet the requirements given by the business.
Grow knowledge of best practices and market trends.
Participate in creating design and development standards for the team.
System Implementation Translate solution designs into working code with minimal oversight from team members
Perform unit and integration testing
Evaluate interrelationships between programs such as whether a change in one part of a program will cause an unwanted result in another part
Assist in developing and documenting test cases and testing data requirements and expected results
Maintain and update documentation of project code and technical processes following standards that are set by the team
Participate in technical walkthroughs and code reviews
Migrate complex, high-risk solutions into the production environment
Perform tests and evaluations regularly to ensure data integrity
Enforce policies, procedures, and standards
Operational Management Manage the backlog of incidents and requests to be addressed by the support team
Perform initial analysis of incidents and requests to determine severity and urgency
Enhance existing applications on an as-needed basis
Assist in the review of development issues
Document programming problems and resolutions for future reference
Analyze performance of programs and act to correct identified performance issues
Assist in training and the support of end-users on developed applications