Economic Benefits Technician - Childcare Subsidy team

County of Wake, NC • Raleigh, NC

4d • $25 - $31 • Onsite

About The Position

Join a team that works diligently towards helping ensure Wake County families receive the benefits they need to live healthy and secure lives. The Wake County Childcare Subsidy team is currently seeking an Economic Benefits Technician customer service superstar who excels in a fast-paced environment with great attention to detail and accuracy to complete our hard-working team of community supporters.
Our ideal candidate will have experience providing customer service to clients accessing services within a State or County Department of Social Services, proficient Excel skills along with strong accuracy with data entry, a customer-first attitude, and a desire to help others. Bilingual applicants and those with NCFAST experience or those who have taken an NCFAST Income Maintenance Caseworker class at a local North Carolina Community College are encouraged to apply.
In this role you will assist residents applying for childcare subsidy support by;
Obtaining general client information relative to childcare subsidy needs
Assisting clients with scanning dropped-off information into the document management system
Entering client demographic data into Excel and Word spreadsheets to track data
Entering client demographic data into NCFAST
Scanning documents into OnBase (document management system)
Directing clients to community resources, and assisting with providing or recommending referrals to partnering agencies when needed
Start making an impact in your community today by applying to be considered for this role!
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Requirements

• High school diploma or GED
• One year of experience in human services
• Equivalent education and experience are accepted
• General knowledge of Economic Services/Social Services programs provided by a State or County Department of Health and Human Services
• Knowledge of Wake County’s Human Services Department policy and procedures
• Strong communication skills including interviewing and customer service skills including the ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message and the ability to listens and respond appropriately to others
• Ability to work in a fast-paced environment with great attention to detail and accuracy
• Ability to be flexible and adaptable in an environment with frequent changes
• Proficient with basic computer skills and the aptitude to learn new software

Nice To Haves

• Spanish and English fluency (bilingual) written and spoken
• Proficient in NC FAST and OnBase/PRIME (document management) software
• Current experience providing customer service to clients accessing services within a State or County Department of Social Services
• Customer Service excellence
• Excel proficiency

Responsibilities

• Obtaining general client information relative to childcare subsidy needs
• Assisting clients with scanning dropped-off information into the document management system
• Entering client demographic data into Excel and Word spreadsheets to track data
• Entering client demographic data into NCFAST
• Scanning documents into OnBase (document management system)
• Directing clients to community resources, and assisting with providing or recommending referrals to partnering agencies when needed

Benefits

• Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED