eCR Rhapsody Technician

State of North Carolina • Durham, NC

1d • $78,467 - $117,701

About The Position

The eCR Rhapsody Technician position provides technical and analytical support for electronic case reporting (eCR) within the Communicable Disease Branch of the Division of Public Health. The role focuses on coordinating and guiding hospitals and physician groups in implementing eCR, mapping and validating case report data, and ensuring compliance with public health reporting standards. Responsibilities include working closely with IT staff, managers, and healthcare administrators to design, test, and deploy data integration solutions using Rhapsody and related technologies. This position supports statewide disease surveillance by expanding eCR capabilities and maintaining accurate, secure data exchange between healthcare facilities and NC DPH systems.

Requirements

• Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and two years of experience in business application consulting or development OR Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in application consulting or development OR High School or General Educational Development (GED) diploma and six years of experience in business application consulting or development OR An equivalent combination of education and experience.

Nice To Haves

• Expert-level experience configuring and maintaining data integration workflows using Rhapsody or similar interface engines (e.g., Mirth, Cloverleaf), ensuring accurate and secure data exchange between healthcare systems.
• Demonstrated proficiency in mapping, testing, and validating HL7 messages and other healthcare data formats to meet state and federal reporting standards.
• Proven success writing detailed technical specifications and collaborating with IT staff and subject matter experts to implement complex system solutions.
• Advanced capability managing large-scale data systems, including troubleshooting data transmission issues and optimizing workflows for electronic case reporting (eCR) and electronic laboratory reporting (ELR).
• Extensive experience developing and maintaining technical documentation and providing training to internal teams and external partners on eCR processes and integration tools.

Responsibilities

• Coordinate implementation of electronic case reporting (eCR) for hospitals and physician groups across North Carolina.
• Guide healthcare facilities through onboarding processes, including mapping, testing, and validating case report data submissions.
• Develop and maintain data integration workflows using Rhapsody and other interface engines to support secure data exchange.
• Collaborate with IT staff, managers, and hospital administrators to define technical specifications and project deliverables.
• Expand the list of diseases supported by eCR in alignment with public health reporting requirements.
• Write and review technical documentation, including system specifications and data mapping guides.
• Perform quality assurance testing on HL7 messages and other data formats to ensure compliance with state and federal standards.
• Monitor and troubleshoot data transmission issues between healthcare facilities and NC DPH systems.
• Provide technical guidance and training to internal staff and external partners on eCR processes and tools.
• Support project planning and reporting by maintaining accurate records of implementation activities and outcomes.

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level