ED Inbound Coordinator- Emergency Room

Tufts Medicine•Lowell, MA

37d•Onsite

About The Position

The RN Inbound Coordinator directs the campus destination of patients arriving to the Emergency Department (ED) via ambulance, nursing facilities, and physician office practices/Urgent Care clinics. The goal is to ensure patients are directed to the appropriate campus based on services needed, acuity levels, volumes and wait times.

Requirements

Massachusetts RN Licensure.
3 Years of Emergency Department RN Experience.
Current Basic Life Support (BLS) Certification.

Nice To Haves

Bachelor of Science in Nursing (BSN).

Responsibilities

Manages inbound calls from local private ambulance services and fire department ambulance services when transporting priority patients to the ED.
Monitors calls via a CMED radio for priority patients.
Utilizes designated systems to direct incoming traffic.
Directs the incoming ambulances, SNF and physician referrals to the appropriate campus with the best ability to promptly evaluate and provide services to the patient.
Assists with the scheduling, managing, and transporting of patients being discharged or transferred from the hospital campus.
Assists with the scheduling of A-10, BH-1, and MIH services.
Exceeds expectations for experience of callers in all communication methods (verbal or written).
Participates in performance improvement projects.
Communicates and coordinates effectively with other disciplines such as Communications Specialists, Charge Nurses, and ED Providers.
May be required to perform independent clinical assessments.