EDiscovery Technician
About The Position
The eDiscovery Technician will support IT data collection activities by performing device queries, remote diagnostics, and data collection using approved enterprise tools. This role requires strong analytical abilities, excellent communication skills, and the capacity to collaborate across technical, business, and global support teams. The ideal candidate is detail oriented, highly organized, and proactive about identifying process efficiencies. This is a contractor role requiring flexibility, technical aptitude, and the ability to manage multiple tasks simultaneously in a fast paced environment.
Requirements
- Experience with Microsoft Entra Admin Center (formerly Azure AD) and the ability to query cloud management repositories for device related information.
- Foundational knowledge of network connectivity protocols, diagnostic tools, and troubleshooting methodologies.
- Strong problem solving abilities, including identifying alternative data collection methods when standard approaches are unavailable.
- Excellent collaboration and teamwork, with a strong work ethic and ability to partner effectively across technical and business teams.
- Clear and proactive communication skills, including the ability to articulate ideas, raise risks or blockers, and provide status updates to team members, stakeholders, and technical support groups.
- Flexibility to work outside normal business hours as needed to collaborate with global/international support teams (CES and PAA).
- Ability to multitask effectively in a fast paced environment.
- Fast learner who is detail oriented, organized, and capable of handling multiple priorities simultaneously.
- Proactive mindset, with the confidence to suggest process improvements and efficiencies.
- Desktop
- Windows 10
- Support
- Troubleshooting
- Windows
- Active directory
- Hardware
- Imaging
- Customer service
- Technical support
- Help desk
- Help desk support
Nice To Haves
- PowerShell proficiency, including:
- Permission and access management
- Disk operations (encryption, scanning, error handling)
- Robocopy usage
- General disk and storage management
- Remote access and endpoint support tools, such as BeyondTrust and Nexthink.
- Experience with FTK (Forensic Toolkit) for eDiscovery data collection.
- Experience using ServiceNow ITSM, including request management workflows and ticket handling.
Responsibilities
- IT data collection activities
- Performing device queries
- Remote diagnostics
- Data collection using approved enterprise tools
- Collaborating across technical, business, and global support teams
- Identifying process efficiencies
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
