Education & Awareness Program Manager (Cyber Security Team)

NetApp•Morrisville, NC

75d•$130,000 - $160,000•Hybrid

About The Position

We are seeking an Education Program Manager to design, develop and deploy engaging learning solutions for key internal initiatives such as Cybersecurity Awareness Campaigns, along with various Workplace Apps & Tools targeted at end users across the enterprise globally. Solutions for these initiatives may include eLearning course development, online resources creation and live learning event planning, development and delivery.

Requirements

Experience leading education, training, or awareness activities.
Bachelor's degree and 5+ years of instructional design expertise

Nice To Haves

Instructional design experience creating courses in technology related areas such as Artificial Intelligence (AI), Cybersecurity, Secure Development and other security related training for internal end users
Knowledge of adult-learning principles, instructional design frameworks such as ADDIE or Successive Approximation Model (SAM)
Strong eLearning development skills
Ability to educate end users on complex or technical subjects in clear and engaging ways
Experience designing and delivering engaging virtual instructor-led training (VILT) sessions via Zoom.
Experience producing live action and graphics-based instructional videos
Experience in voiceover recording
Strong project management skills to ensure quality and on time delivery
Experience working in an agile development environment
Develop appropriate multimedia assets using available tools, including AI-based
Proven creative chops-experience with digital media, video production, design, or storytelling.
Hands-on skill with tools like Adobe Creative Suite, Canva, video editing platforms, or AI content tools. Preference on tools such as OpenArt, Invideo, Runway, and Suno, however similar tools are a possibility.
Own the curation process to maintain relevance and accuracy of training content

Responsibilities

Learning planning - Create learning plans with detailed learning needs analyses for key initiatives to ensure learning needs are addressed in support of end user adoption and satisfaction with the technology experience at the Company.
Learning experience design - Collaborate with team and stakeholders to plan, co-create and/or design learning experiences fit for the audience and needs of the initiative or product offering. This may include live learning events, eLearning courses and on-demand resources and announcements.
Learning content development - Develop learning content for various technology solutions which are accessible and understandable to a non-technical audience. Support content development including facilitator scripts and presentation materials for live learning events.
eLearning development - Build interactive eLearning solutions and deploy in Company Learning Management Systems.
Video development - Create instructional and internal marketing videos with and without audio, recording own voiceovers as needed.
Learning facilitation and delivery - Facilitate live or in-person sessions with global audiences focused on technology products, services and/or initiatives, leveraging interactive methods to maximize learner participation, engagement and retention.
Learning project and program management - Manage various Learning projects and initiatives to ensure quality, on-time delivery per plan requirements.
Learning surveys and evaluation - Ensure all learning deliverables include a listening and measurement strategy and implement surveys and evaluation methods to support each one.
Work with business teams to encourage a security mindset throughout business processes from concept, implementation and operations.
Maintain documentation of the Security Awareness and Education program and any exceptions for regulatory compliance