Education Coordinator

GIA (Gemological Institute of America) • Carlsbad, CA

1d • $23 - $30 • Onsite

About The Position

The Education Coordinator, Student Success, provides high-level administrative and coordinative support to the Student Services department. Assists with day-to-day duties and functions in support of student success programming. Plays a fundamental role in achieving department’s goals and objectives. Helps to enhance domestic and international students’ experience.

Requirements

• Ability to work independently in a fast-paced, deadline-driven and high-expectation environment; must be able to work with little supervision, take initiative, assume responsibility and make timely and appropriate decisions while handling multiple tasks and prioritizing work load.
• Attention to detail and keen organizational skills; strong proofreading and editing abilities.
• Ability to fulfill assigned commitments in a timely manner while providing excellent customer service.
• Excellent grammar, written and verbal communication skills.
• Ability to maintain and foster sensitivity and respect for a culturally diverse work environment.
• Ability to display supportive behavior and communicate positively regarding department goals.
• Strong computer skills utilizing software such as Microsoft Office Suite and e-mail.
• Ability to maintain strict confidentiality.
• Willingness to take on additional projects, tasks and attend trainings as needed to fulfill department goals and initiatives.
• High School Diploma and 1 – 3+ years of related experience; or equivalent combination of education and experience.

Nice To Haves

• Bachelor’s degree preferred.
• Associate’s degree preferred.
• Experience working in higher education is preferred.
• Experience working with Jenzabar, Workday and Salesforce is preferred, not required.

Responsibilities

• Provide comprehensive administrative support to the Student Services department in the delivery of programming related to all areas of the Student Experience and academic rigor.
• Foster an environment that welcomes, affirms and empowers students, faculty, staff and alumni of all backgrounds.
• Serve as the primary point of contact for students at the front desk; provide exceptional customer service via in‑person interactions, phone, and email to students, colleagues, and external partners.
• Develop, prepare, and update student‑facing communications, including digital announcements and other informational materials.
• Maintain departmental tracking tools and calendars, including the master schedule, to support efficient operations and timely execution of departmental priorities.
• Plan, schedule, and coordinate logistics for orientations, graduations, online and in‑person meetings, and other curricular or co‑curricular events; secure rooms, IT support, catering, and needed resources.
• Collaborate with team to plan, organize and execute on-campus and off-campus events for students; manage action items and follow up as needed, submit set-up requests to Facilities, source promotional items, assure appropriate configuration and IT support, secure catering service and related details.
• Prepare and manage purchase orders, invoices, and other financial or procurement‑related documentation to support meeting annual department budgets.
• Create, maintain, and distribute meeting minutes and related documentation to support clear communication and follow‑up.
• Gather, analyze, and prepare data or reports for leadership to inform decision‑making and continuous improvement effort as requested.
• Maintain and monitor student information and correspondence with on-campus and online students with utmost confidentiality.
• Research student experience and engagement best practices and provide recommendations to enhance departmental programs and services.
• Support and coordinate special projects across the Education department as assigned.
• Other duties as assigned.

Benefits

• GIA offers competitive salaries and exceptional benefits as well as training opportunities to employees all over the globe.
• An Equal Opportunity Employer All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status.
• Reasonable accommodations are available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED