830530-Educational Coordinator

ETSU

About The Position

This position plays a key role in supporting Continuing Education for Health Professionals (CEHP) activities by coordinating communications, documentation, and accreditation requirements. The incumbent is responsible for generating and distributing correspondence, information packets, and required forms to speakers, faculty, and activity directors, while monitoring and tracking the timely return of all required materials in compliance with ACCME standards and office policies. The role involves reviewing submitted forms and documentation, routing items appropriately to the Associate Director and/or Director, and managing the creation, implementation, and collection of participant evaluations for assigned activities. The position also assists with compiling evaluation summary reports for CEHP planners, activity directors, speakers, faculty, and leadership, including drafting related correspondence for the Director. Additional responsibilities include creating and maintaining document and form templates in accordance with ACCME requirements, preserving historical files for reaccreditation purposes, and generating detailed reports by extracting data from multiple databases to support analysis and activity close-out. The incumbent ensures all assigned activities are accurately reflected on the shared CEHP calendar and maintains up-to-date records of activities, contacts, and communication details. This role requires managing a high volume of professional communications related to CEHP requirements and deadlines, building positive working relationships with internal and external stakeholders, and supporting electronic evaluation distribution through hyperlinks and online platforms. The position also provides administrative support to team members as needed and works collaboratively within the team to ensure accurate records, regulatory compliance, and the successful delivery of CEHP activities.

Requirements

High school diploma and three years of experience in an office or customer service setting.
In-depth knowledge of ACCME requirements.
Medical Terminology
College of Medicine Departments
Microsoft Office Suite: Outlook, Word, Excel (demonstrated proficiency using database applications).
ACCME, ANCC, and ACPE accreditation requirements
HIPAA compliance requirements as they pertain to healthcare provider education.
Basic HTML coding to create evaluation forms
Excellent verbal and written communication and customer service skills
Absolute attention to detail
Database and spreadsheet maintenance and reporting skills.
Organization Skills.
Analysis and problem-solving.
Organize, prioritize, and accomplish multiple work cycles/projects to meet non-negotiable deadlines.
Learn, understand, and apply in-depth accreditation requirements.
Appropriately communicate with people at all levels of organizational structure.
Foster excellent relationships through positive interactions with customers and co-workers.
Learn, adapt, and apply new skills and technologies.

Nice To Haves

An associate's degree or higher strongly preferred, along with a minimum of one year of experience with applying ACCME accreditation requirements and ETSU institutional policies.
Experience working directly with physicians and other healthcare providers.

Responsibilities

Coordinating communications, documentation, and accreditation requirements for CEHP activities.
Generating and distributing correspondence, information packets, and required forms to speakers, faculty, and activity directors.
Monitoring and tracking the timely return of all required materials in compliance with ACCME standards and office policies.
Reviewing submitted forms and documentation and routing items appropriately.
Managing the creation, implementation, and collection of participant evaluations for assigned activities.
Assisting with compiling evaluation summary reports for CEHP planners, activity directors, speakers, faculty, and leadership.
Creating and maintaining document and form templates in accordance with ACCME requirements.
Preserving historical files for reaccreditation purposes.
Generating detailed reports by extracting data from multiple databases to support analysis and activity close-out.
Ensuring all assigned activities are accurately reflected on the shared CEHP calendar.
Maintaining up-to-date records of activities, contacts, and communication details.
Managing a high volume of professional communications related to CEHP requirements and deadlines.
Building positive working relationships with internal and external stakeholders.
Supporting electronic evaluation distribution through hyperlinks and online platforms.
Providing administrative support to team members as needed.
Working collaboratively within the team to ensure accurate records, regulatory compliance, and the successful delivery of CEHP activities.