EHR Training Specialist

Office Practicum•Fort Washington, PA

just now•Remote

About The Position

The Training Specialist provides our clients with optimum knowledge and use of the software and assists them in their transition to Office Practicum. In this role, the incumbent may specialize in either billing or clinical areas.

Requirements

Critical Thinking: Problem-solving with a focus on abstract software concepts.
Communication: Expert in presentation, active listening, and technical writing.
Adaptability: Change-tolerant and quick to master new software applications.
Client Management: Service-oriented with the ability to manage expectations under pressure.
Instructional Flexibility: Capable of tailoring content for diverse learning needs.
Ownership: Highly organized, independent, and committed to continuous self-development.
Knowledge: understanding of the healthcare industry, physician office workflows, meaningful use, and patient centered medical home.
Bachelor’s Degree strongly preferred
2-4 years experience training end users on EHR systems at client sites and remotely.
Experience in ambulatory settings, preferably pediatrics.

Nice To Haves

Experience developing Training Curriculum materials is a plus.

Responsibilities

Use our blended learning model to train physicians, mid level providers, clinical staff and support staff in the use of Office Practicum’s electronic health records and practice management software.
Delivers training through our different modalities of training:
Instructor Led:
1-1 web based training
Group Training:
Multiple practices
Remote
Onsite
Onsite
Go live support
Superuser training
Webinar
Group monthly webinars
Perform workflow analyses and develop electronic based practice workflows during the implementation process on an as needed basis.
Regularly plan and deliver education/training required for implementation of software solution for go-live.
Assist in content creation for training outlines as needed
Stay current with software releases
Troubleshoot and communicate potential problems and issues at client sites to other members of the implementation team on an as needed basis.
Regularly provide remote and onsite go-live support for clients.
Work with staff and physicians to optimize the use of software solutions through continuing education and training.