Support technical troubleshooting and investigation for field service failures and RMA, including mechanical, electrical parts, and software testing. Develop and maintain internal documents including but not limited to work instructions, repair history, training content, customer reports. Study root causes of product on-site failures through user reports, inspections, testing, reworks, mechanical drawing, PCA schematics, PCB layouts. Participate and report updates on RMA meetings with internal teams and repair contractor manufacturers. Assist FS engineering teams on customer requests, escalations, and on-site services. Perform other related duties and assignments as required.
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Career Level
Intern