Electrification Product Support Field Engineer - Remote

Caterpillar Inc.•Lowell, MA

3d•$112,710 - $169,060•Remote

About The Position

About Electrification + Energy Solutions Caterpillar’s Electrification & Energy Solutions (E&ES) Division will focus on delivering advanced electrified power train, zero-emissions products/technologies, and the solutions and services associated with these technologies. Focus areas include batteries, fuel cells, motors, inverters, micro grid controllers, charging, energy storage systems, lifecycle solutions/services and integration of components for ePowertrain solutions across industries. We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building. Job Summary: The Electrification Product Support Field Engineer will support complex technical product problem resolutions of Advanced Power Products (batteries, fuel cells, chargers, energy storage systems, and electric drives) to ensure customers receive the product performance, reliability, durability, and availability expected as part of the Cat Brand Promise.

Requirements

Technical Excellence: Working knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Resolves difficult or high-impact equipment and systems problems. Coaches others how to resolve integration or communications problems in multi-vendor environment. Applies specific techniques for isolating a problem and defining resolution approach. Uses advanced diagnostic techniques and tools for unusual or performance-related problems
Must have willingness to perform hands-on troubleshooting on Hazardous Voltage (HV) systems
Applies specific techniques for isolating a problem and defining resolution approach. Uses advanced diagnostic techniques and tools for unusual or performance-related problems.
Analytical Thinking: Extensive experience and knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Follows proper data gathering and analysis processes and policies. Participates in gathering and sharing an organization's data based on requirements. Utilizes basic data collection and evaluation tools and techniques.
Problem Solving: Extensive experience and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Provides a quality of service that customers describe as excellent. Resolves common customer problems. Responds to unexpected customer requests with a sense of urgency and positive action. Provides direct service to internal or external customers. Documents customer complaints in a timely manner.
Must be a proven self-starter to travel alone and train dealer technicians in the field
Assesses and validates decision options and predicts their potential impact.
Effective Communications: Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Writes trip reports for every trip to document and train team. Works well with others in a collaborative supportive manner
Accuracy and Attention to Detail: Extensive experience and understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Responsibilities

Understand and apply electrical incident energies and proper use of PPE
Work side by side with dealers to educate and Support troubleshooting issues, answer technical inquiries, and resolve field issues
Diagnose, repair, and rebuild of electrification product(s) at designated repair areas
Communicate site advanced power product issues
Facilitate the return of Failed Parts to the factory for further analysis
CPI support: Identify, testing, data collection, and implementation of ICA’s/PCA’s
Assist dealers with understanding and implementation of Service Publications, TIB, Service Magazines, and Service Letters
Perform validation of procedures and identify improvements to Product Support Literature
Identify and document early product issues and improvement opportunities
Ability to keep customers properly informed during repairs