Electromechanical Field Service Engineer

CarbonCure Technologies•Atlanta, GA

8h•Remote

About The Position

CarbonCure Technologies is seeking a self‑sufficient, hands‑on Electromechanical Field Service Engineer who loves solving mechanical and electrical challenges in the field. In this role, you’ll troubleshoot and repair deployed systems through both remote and on‑site support, using structured diagnostics and root‑cause analysis to reduce downtime and ensure safe, reliable operation of hardware. You’ll maintain clear service documentation, perform preventive maintenance, support software and firmware updates, and collaborate with engineering teams to drive continuous improvement and eliminate recurring issues. This is a remote position, with preference for candidates located in Atlanta, GA; Charleston, SC; Charlotte, NC; or Dallas, TX for proximity to customer sites.

Requirements

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Controls Engineering, Chemical Engineering, Process Engineering, Civil Engineering, or closely related technical discipline
3+ years experience in field service, industrial maintenance, controls and electrical troubleshooting
Strong ability to troubleshoot electrical and mechanical systems using a multimeter and basic test equipment
Ability to read and interpret electrical schematics, wiring diagrams, and P&IDs
Knowledge of pipes, fittings, various thread types
Experience with PLCs, Input/Output (IO) modules, and ladder logic programming
Knowledge of industrial communication protocols (Ethernet/IP, Modbus, serial communications)
Comfortable working independently, planning travel, and making decisions with minimal supervision
Strong written communication and documentation skills
Familiarity service case tools, documentation standards, and customer communications
Valid driver’s license
Comfortable with tight deadlines and working in a highly variable environment
Background in concrete industry operations
Proficiency with software platforms including Microsoft Office (word, excel etc.), Slack, Smartsheet, Salesforce, Atlassian suite
This is a permanent, full-time position based out of a remote home office
The role requires a minimum of 40% travel to customer sites via car and air
Must be able to lift and carry standard toolkits and parts weighing up to 50 lbs and stand or walk for extended periods
Comfortable working in confined spaces and at heights, in accordance with safety requirements
Must possess a valid driver’s license and a valid passport
Ability to work safely and effectively in industrial environments, including manufacturing and construction sites
Standard work schedule is a minimum of eight (8) hours per day, Monday through Friday, with flexibility to work additional hours as needed to meet business and customer demands

Responsibilities

Troubleshoot and Repair Diagnose and repair integrated electrical and mechanical system faults.
Troubleshoot 24 VDC / 120–240 VAC power, grounding/bonding, fuses/breakers, and distribution.
Trace circuits using schematics, wiring diagrams, panel layouts, and P&IDs.
Troubleshoot sensors and signal chains (4–20 mA, 0–10 V, discrete I/O) Verify solenoids, pressure and temperature sensors, and hoses are in suitable condition
Identify and correct intermittent issues (loose terminations, corrosion, moisture ingress, contact wear, EMI/noise coupling).
Diagnose pneumatic/mechanical issues (leaks, clogged orifices/filters)
Use structured troubleshooting to isolate faults, confirm root cause, implement corrective action, and verify with data.
Technical Customer Support, Field Service and Planning Provide technical support and maintain service cases in the customer service case module.
Guide customers through safe remote diagnostics (power checks, I/O verification, actuator tests, leak checks).
Determine remote resolution vs. on-site service requirements based on risk, tools, access, and reproducibility.
Communicate status, timelines, and action plans with clear technical updates and next steps.
Review equipment telemetry, alarms, logs, and performance trends to prioritize issues and site visits.
Build weekly and monthly maintenance plans to balance corrective maintenance, preventive maintenance, and customer priorities.
Travel to customer sites to execute service work safely and efficiently, often independently.
Calibration and Installation support Perform field calibrations
Validate system performance post-repair using defined acceptance criteria and documented results.
Support new installs/commissioning as required (as a secondary responsibility, depending on business need).
Reliability Prepare service reports detailing issue description, root cause analysis, corrective actions taken
Identify recurring issues and recommend improvements which can include procedural fixes, parts changes, firmware adjustments, and training gaps
Partner with R&D Engineer to action field learnings and assist in reducing repeat failures.
Safety and Professionalism Adhere to all site-specific safety protocols and regulations
Maintain accurate, detailed documentation for all service activities
Apply lockout/tagout procedures where applicable
Represent the organization professionally at all customer sites