Electronic Services Specialist

Union Bank of Michigan•Lake Odessa, MI

20h

About The Position

SUMMARY OF DUTIES Under general supervision, provides day-to-day administration of Electronic Services and ACH operations and disputes; additionally, assists the Deposit Operations manager in the daily deposit operations functions and operations. ESSENTIAL FUNCTIONS Oversees, manages and continuously enhances the bank's suite of business Electronic Services; this includes, but is not limited to Cash Management, Remote Deposit Capture, One Day ACH, and Customer Payment Portal (CPP). Prepares all new Electronic Services contracts and addendums for changes to current contracts. Facilitates quarterly Electronic Services sales meetings. Responsible for setting up all new Electronic Services and assisting current customers. Ensures compliance with ACH guidelines and takes accountability to keep up to date with ACH rules and guidelines. Oversees yearly third-party ACH audit including the gathering of request items, meeting with the auditor, responding and resolving any exception items noted. Provides regular training and coaching to staff regarding all aspects of Electronic Services. Implements and manages Electronic Services and ACH policies. Process debit card and fraud disputes. Reconcile internal clearing accounts. Review and process daily balancing reports. Accept and process wire transfers. Perform ongoing Customer Information File maintenance Import and index documents into the company's document storage program. Process Fresh Start, unpostables, chargeback, overdrafts and correspondent bank account adjustments. Set-up new Remote Deposit Anywhere (RDA) users, and review and process RDA warnings and expectations. Answer and assist with overflow of customer service calls from the Contact Center. OTHER FUNCTIONS Other duties assigned from time to time by COO. Familiar with and abides by all bank regulations including but not limited to BSA and OFAC. WORKING CONDITIONS OF THE JOB Stationed at desk area 85% of working time. Travel for customer visits for Electronic Services sales calls, installations, and troubleshooting. No particular hazards on the job. No unusual physical exertion required.

Requirements

AAP Certification
High School education
Ability to work independently.
Must have superior customer service and sales abilities.
Must be detail-oriented, accurate, and have good listening skills.
Good interpersonal communication and computer skills: ability to operate standard office equipment such as computers and adding machines.
Ability to retain confidential information.
Professional appearance and manner are required for this customer contact position.

Nice To Haves

Minimum of 5 years retail banking and 2 years of ACH experience.
Experience with Jack Henry 20/20 software suite of products

Responsibilities

Oversees, manages and continuously enhances the bank's suite of business Electronic Services; this includes, but is not limited to Cash Management, Remote Deposit Capture, One Day ACH, and Customer Payment Portal (CPP).
Prepares all new Electronic Services contracts and addendums for changes to current contracts.
Facilitates quarterly Electronic Services sales meetings.
Responsible for setting up all new Electronic Services and assisting current customers.
Ensures compliance with ACH guidelines and takes accountability to keep up to date with ACH rules and guidelines.
Oversees yearly third-party ACH audit including the gathering of request items, meeting with the auditor, responding and resolving any exception items noted.
Provides regular training and coaching to staff regarding all aspects of Electronic Services.
Implements and manages Electronic Services and ACH policies.
Process debit card and fraud disputes.
Reconcile internal clearing accounts.
Review and process daily balancing reports.
Accept and process wire transfers.
Perform ongoing Customer Information File maintenance
Import and index documents into the company's document storage program.
Process Fresh Start, unpostables, chargeback, overdrafts and correspondent bank account adjustments.
Set-up new Remote Deposit Anywhere (RDA) users, and review and process RDA warnings and expectations.
Answer and assist with overflow of customer service calls from the Contact Center.