Electronics Field Auditor

HR Collaboration Group LLC•Elkhart, IN

1d•Onsite

About The Position

Electronics Field Auditor This company is located in Elkhart, IN. Want to work in a collaborative and growing culture with exciting opportunities for expansion? Like working in teams to accomplish projects and support customers? Then, we have the place for you! What We Offer: Stable, exciting, and collaborative work environment Excellent wages and steady pay increases Comprehensive Health & Wellness Benefits Retirement Program with Excellent Employer Match Paid Vacation and Holidays Open communication, informal recognition, and bonuses! And much more to motivated, results-oriented individuals who want to make a real difference in their community and role! Who We Are: WFCO Technologies is a vertically integrated producer of power conversion and digital control systems serving the Recreational Vehicle (RV) market for over 40 years. They are the industry leading premier electronics brand, "WFCO" power conversion products, which are preferred more than 4-to-1 by RV manufactures. With an emphasis on technology and digitalization of the RV, Power Pro is a category leading digital control system that is incorporating cutting edge technology to simplify and enhance the RVing experience. Would you enjoy working for a company focused on customized product design, lean manufacturing, and superior customer service to provide innovative, next-gen solutions to exceed industry demands? Then we have a great opportunity for you! What You'll Do: As an Electronics Field Auditor, you will engage with customers and provide technical support on installing and using multiplex electrical systems, power converters, inverters, and transfer switches in Recreational Vehicles.

Requirements

High School Diploma, or similar; will consider an equivalent combination of education and experience.
2+ years of Technical Customer Support experience, preferably within an industrial field.
Solid planning, organizing, prioritizing and execution skills required; high attention to de tails and problem-solving skills.
General knowledge of RV power systems, installation, and use is needed (will be trained on product specifics).
Solid understanding of automotive batteries and their applications is needed.
Solid computer skills and ability to use or learn Microsoft Office products, including Word, Excel, and PowerPoint.
Excellent verbal and written skillset; able to present information and communicate with all levels inside and outside of the organization.
Demonstrates a high customer-service and support personality; flexible and adaptable; able to work independently and within teams; positive and optimistic; takes initiative and get things done; continuous learner; able to reflect and make well thought out decisions; strong relationship skills and ability to partner with other departments and customers.
Customer-oriented, collaborative, gets along well with others; yet be responsible to ensure the work is complete, on-time, and accurate.

Nice To Haves

Experience within an RV manufacturer would be a plus.
Experience with RV assembly, RV electronics or similar electronics would be a plus.
Experience with AC to DC and DC to AC power conversion would be a plus.

Responsibilities

Conducts audits at OEM facilities to ensure they are in compliance with standards.
Provides support and technical assistance via phone and email to end users of power conversion equipment to ensure customer satisfaction.
Troubleshoots warranty returns to identify the root cause of failure.
Performs incoming quality checks to verify that products meet specifications.
Assists with additional tasks as needed in a complete and timely manner to ensure continued team success.