Eligibility Specialist-FASC

Equus • Houston, TX

9d

About The Position

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Job Description Qualifications: Ability to proactively resolve issues and seek answers, actively look for ways to help people, perform under pressure, meet tight deadlines and meet or exceed performance goals. Strong organizational and time management skills with the ability to manage multiple projects. Strong problem-solving skills with the ability to identify and evaluate problems and devise timely and effective solutions. Excellent verbal, written and interpersonal communications skills to effectively interact with a wide-ranging audience in a diverse community. Have a strong command of computer operations, including a solid understanding of various operating systems (e.g., Windows, macOS, Linux) and the ability to navigate them efficiently. Proficiency in utilizing a wide range of software applications, such as Microsoft Office Suite (Word, Excel, PowerPoint), data management systems, customer relationship management tools, and other relevant software. Ability to handle multiple tasks concurrently, demonstrating effective time management, prioritization, and the capability to switch seamlessly between different systems and software. Duties and Responsibilities: Determines customers eligible for the Workforce Solutions financial aid. Enter information in the appropriate management information system and maintain electronic files as needed. Functions as a financial aid resource specialist for applicants, responding to inquiries from prospective students as well as parents in need of childcare. Handles a high volume of inbound and outbound communications with prospective residents seeking financial aid for training or childcare. Processes a high volume of incoming applications/inquiries in a timely and accurate manner. Collects accurate and complete information from residents, protecting confidential information while determining eligibility. Makes recommendations for process improvements to continuously improve efficiency of operations and customer service. Resolves routine customer concerns utilizing excellent customer service skills. Other duties as assigned

Requirements

• Ability to proactively resolve issues and seek answers, actively look for ways to help people, perform under pressure, meet tight deadlines and meet or exceed performance goals.
• Strong organizational and time management skills with the ability to manage multiple projects.
• Strong problem-solving skills with the ability to identify and evaluate problems and devise timely and effective solutions.
• Excellent verbal, written and interpersonal communications skills to effectively interact with a wide-ranging audience in a diverse community.
• Have a strong command of computer operations, including a solid understanding of various operating systems (e.g., Windows, macOS, Linux) and the ability to navigate them efficiently.
• Proficiency in utilizing a wide range of software applications, such as Microsoft Office Suite (Word, Excel, PowerPoint), data management systems, customer relationship management tools, and other relevant software.
• Ability to handle multiple tasks concurrently, demonstrating effective time management, prioritization, and the capability to switch seamlessly between different systems and software.
• Bachelors Degree from an accredited university or college, or equivalent work experience
• One to three years in workforce development
• Strong customer service skills required
• Excellent internal and external customer service skills, including a positive attitude and good listening skills
• Ability to work with people from various backgrounds and with various needs
• Ability to work independently
• Excellent organizational and time-management skills with have strong attention to detail
• Knowledge of Microsoft Office software and ability to work in many different programs/platforms.
• Be reliable and a team-player

Responsibilities

• Determines customers eligible for the Workforce Solutions financial aid.
• Enter information in the appropriate management information system and maintain electronic files as needed.
• Functions as a financial aid resource specialist for applicants, responding to inquiries from prospective students as well as parents in need of childcare.
• Handles a high volume of inbound and outbound communications with prospective residents seeking financial aid for training or childcare.
• Processes a high volume of incoming applications/inquiries in a timely and accurate manner.
• Collects accurate and complete information from residents, protecting confidential information while determining eligibility.
• Makes recommendations for process improvements to continuously improve efficiency of operations and customer service.
• Resolves routine customer concerns utilizing excellent customer service skills.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees