Email Marketing - User Acceptance Testing Contractor

MSC Cruises • Miami, FL

20h

About The Position

The MarTech QA & UAT Contractor will support the Digital Transformation team by executing structured User Acceptance Testing (UAT) for Adobe Journey Optimizer (AJO) builds produced by external partners. This role will follow defined QA scripts and testing frameworks to ensure accuracy in email rendering, link functionality, audience targeting, personalization logic, and reporting validation prior to go-live.
The contractor will focus on detailed execution of testing processes and documentation of defects, partnering closely with internal stakeholders to ensure issues are clearly identified and resolved.
7-Month Contract Position, 30 Hours a Week
Location: Miami Area Preferred

Requirements

• 3-5 years of experience in email QA, marketing operations, or MarTech support role.
• Detail Obsession: Exceptional organizational skills with a "zero-error" mindset when auditing links, tracking codes, and fine-print content.
• Technical Knowledge: Hands-on experience building or QA’ing automated journeys in Adobe Journey Optimizer (AJO) or a comparable marketing automation platform (Marketo, Salesforce, HubSpot, etc.), including validation of dynamic content logic, personalization rules, and audience configuration.
• QA Tooling Proficiency: Experience with email rendering tools (e.g., Litmus, Email on Acid) and web analytics (Google Analytics/Adobe Analytics).
• Communication: Ability to clearly translate technical defects into actionable feedback for developers and agency partners.
• Project Management: Experience working within an Agile or Sprint-based environment; proficiency with Asana or JIRA is a plus.
• Basic Coding: Comfortable reviewing HTML/CSS for troubleshooting rendering issues; ability to understand tokenization and personalization logic required.
• US Passport or US Permanent Resident

Nice To Haves

• Cruise or Travel Industry experience is a plus.

Responsibilities

• UAT: Execute structured UAT testing for Adobe Experience Platform (AEP/AJO) deliverables using defined scripts and documented business requirements to validate that templates, journeys, and content blocks meet brand and functional specifications prior to go-live.
• Platform Optimization: Provide feedback on template setup, journey configuration, and QA processes to help reduce errors and improve efficiency.
• Asset Validation: Perform deep-dive QA on email assets, specifically auditing responsive HTML rendering across all devices/clients, link tracking (UTMs), and dynamic content logic.
• Legacy System Support: Conduct end-to-end testing for existing Marketo programs to ensure stability and performance during the transition period.
• Defect Management: Identify, document, and track technical bugs or content discrepancies, collaborating directly with the external partner implementation team and internal stakeholders to resolve issues, clarify requirements, and ensure business needs are met before go-live.
• Data & Segmentation QA: Validate audience targeting, data mappings, and personalization fields are functioning correctly within AJO and aligned with campaign requirements.
• Reporting Audit: Validate that standard email performance reports and dashboards are accurately capturing data points (opens, clicks, conversions).
• Documentation: Create and maintain UAT scripts, checklists, and "Go/No-Go" documentation to standardize the QA process for all future marketing deployments.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level