Embedded Technical Architect

Salesforce•Chicago, NY

7d•Hybrid

About The Position

The Embedded Technical Architect is a technical architect who is comfortable being onsite with strategic customers, getting hands-on-keyboard to enable new capabilities, building working prototypes, and expanding the technical use, business value, and long-term adoption of Salesforce solutions. We are seeking highly experienced, hands-on Technical Architects to be the driver of day to day adoption, consumption and usage of Salesforce products. This role is a hybrid of a pre-sales consultant and a long-term technical advisor, requiring the Architect to be physically embedded (2+ days/week) with their aligned strategic customers in the region. You will partner closely with your Account SE and AE to drive a long-term strategy for your assigned account(s). This Architect's primary mission is to identify and deliver increased customer usage by designing, coding, and configuring high-fidelity, data-driven and agentic solutions that showcase the value of the Salesforce platform, with a deep focus on Service Cloud, Sales Cloud, Marketing Cloud, Agentforce (AI) and Data Cloud . Additionally, you will act as a trusted advisor to ensure successful adoption of features and capabilities and drive consumption growth.

Requirements

Experience: 5+ years of demonstrable solution/technical architecture experience in a demanding pre-sales, consulting, or professional services role.
Architecture Acumen: Ability to design a complex data model, define a sharing/visibility strategy, and create a system-level architecture for a complex enterprise.
Communication: Exceptional problem-solving skills and comfort presenting complex technical narratives to both skeptical engineering teams and C-level executives.
Availability: Ability to be onsite with your customer(s) 50-60% of the time.

Nice To Haves

Salesforce Certified Administrator, Certified Sales and/or Service Cloud Consultant, Marketing Cloud, Agentforce Specialist, Application Architect or System Architect certification, Agentforce Champion or above.
Experience with Salesforce Platform, Agentforce concepts and applying AI in customer service or engagement scenarios.
Experience implementing or supporting Data360 (Data Cloud).
Familiarity with public cloud platforms (AWS, Azure, GCP).
Deep understanding of Agentic standards (MCP, A2A)
Deep expertise in a core Salesforce Cloud (Service Cloud, Sales Cloud, or Marketing Cloud).

Responsibilities

Technical Engagement & Prototyping
Onsite Technical Discovery: Run discovery and workshops with business users, customer architects and development teams to identify new use cases, systems, data flows, and business bottlenecks.
Design & Deliver POCs: Own the end-to-end process of any Proof of Concept (POC) needed. This is a hands-on, configuration and coding role where you will build functional slices of the final solution using Apex, LWC, and Flow.
Customer Education: Ensure consistent awareness and education of Salesforce capabilities for the customer. Build confidence and credibility throughout IT and business teams. Regular education on new features and new acquisitions.
Customer Adoption & Health
Customer Health Checks + Education: Partner to conduct quarterly health checks and regular cadences to surface areas of opportunity and recommend features or capabilities already licensed but not being used. Ensure customer awareness of new and/or underutilized features and how they can meet business needs.
Accelerate Adoption: Provide hands-on support and education to the customer's team, prototyping new ideas, new features, new acquired technology, creating new flows, or turning on predictive, generative, and agentic capabilities to increase adoption and consumption.
Architecture & Strategy
Architect the Solution: Maintain a scalable, secure, and high-performance multi-cloud solution and review regularly with VPs of Engineering and CTOs.
Team Enablement & Knowledge Sharing: Contribute reusable POC assets, playbooks, and best practices to mentor team members and scale impact across the organization.