Emergency Communications Center Asst. Supervisor

City of New York • New York City, NY

15d

About The Position

Under the direction of the Emergency Services Shift Superintendent, the responsibilities of the Assistant Superintendent will include, but are not limited to the following: 1. Prepare Major Incidents report in Maximo; review work ticket screens to ensure that work is being dispatched properly. 2. Monitor Maximo system and close out all completed work orders. 3. Check Siebel system for tenant data; communicate with developments and borough staff regarding outages and incidents. 4. Respond to telephone calls from Tenant Association President. 5. Assign work to field staff (via radio or telephone); disposition work assignments from field staff. 6. Supervise field and Control Center staff; provide technical assistance. 7. Report automobile breakdowns to day shift supervisor to expedite repairs. 8. Monitor Radio Communication. 9. Monitor Skilled Trades staff and Emergency Response Truck. 10. Maintain productivity reports; logs (attendance sheets, vehicle and productivity sheets). 11. Perform field visits to monitor work performance and quality assurance. Note: Candidate selected must be available to work a flexible schedule based upon Authority needs; core working hours will be evenings, nights, and weekends. NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT. NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, visit the link below: https://bit.ly/55aProgram

Requirements

• One year of permanent service in the title of Supervisor of Housing Caretakers, Heating Plant Technician (Housing Authority), Maintenance Worker or Supervising Housing Groundskeeper; or
• A four year high school diploma or its educational equivalent, plus four years of experience in the operation, repair and maintenance of large tenanted buildings, two years of which must have been in a supervisory capacity over at least two employees. Higher education may be substituted for up to two years of this experience on the basis of 30 semester credits from an accredited college for each year of experience. However, all candidates must have at least two years of experience supervising at least two maintenance employees.
• A Motor Vehicle Driver’s License valid in the State of New York is required for this position. This license must be maintained for the duration of the assignment.

Responsibilities

• Prepare Major Incidents report in Maximo
• Review work ticket screens to ensure that work is being dispatched properly.
• Monitor Maximo system and close out all completed work orders.
• Check Siebel system for tenant data
• Communicate with developments and borough staff regarding outages and incidents.
• Respond to telephone calls from Tenant Association President.
• Assign work to field staff (via radio or telephone)
• Disposition work assignments from field staff.
• Supervise field and Control Center staff
• Provide technical assistance.
• Report automobile breakdowns to day shift supervisor to expedite repairs.
• Monitor Radio Communication.
• Monitor Skilled Trades staff and Emergency Response Truck.
• Maintain productivity reports; logs (attendance sheets, vehicle and productivity sheets).
• Perform field visits to monitor work performance and quality assurance.

Benefits

• NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees