Emergency Department Performance Liaison (RN)
About The Position
The Emergency Department Performance Liaison (RN) supports and improves emergency department performance through proactive quality oversight, audit management, regulatory readiness, and patient experience initiatives. This role serves as a liaison between frontline staff, emergency department leadership, and organizational quality partners to ensure alignment with performance standards and regulatory requirements. Shift: Full Time 40 hours per week Why This Role Matters This role provides continuous performance oversight within the Emergency Department, ensuring adaptability as performance measures evolve while supporting patient safety, regulatory compliance, and staff engagement. Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world-class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most. Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care. Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way. Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.
Requirements
- Current RN license
- 3-5 years ED experience
- knowledge of ED workflows and quality metrics
- ACLS, BLS, PALS, TNCC
- Strong communication skills
- ability to analyze performance data
- ability to coach staff without direct authority
- strong organizational skills
Nice To Haves
- Quality or performance improvement experience
- familiarity with patient experience metrics
- CEN TCRN, or CPEN
Responsibilities
- Monitor emergency department performance metrics and quality indicators
- Support nursing staff with documentation accuracy and timeliness
- Manage quality, documentation, and regulatory audits
- Assist with survey readiness and follow-up activities
- Support patient experience initiatives including HAHPS and Press Ganey
- Conduct staff rounding and engagement touchpoints
- Plan, develop and implement projects that improve efficiency
- Provide real-time support during high-acuity or critical patient events
- Collaborate with interdisciplinary teams on performance improvement
- Assist with other departmental needs as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
