Patient Registration (Carmel)
About The Position
Are you energized by a fast-moving environment where every moment truly matters? Join our Emergency Department team as a Registration Specialist, where you’ll support patients during some of their most critical moments while ensuring accurate documentation and compassionate service. This role is high-paced and highly meaningful, perfect for someone who thrives in a dynamic setting while also appreciating moments of focused administrative work. What You’ll Do As an Emergency Department Registration Specialist, you will be cross-trained across three key areas: 1. Front Desk Greet and check in patients entering through the ER entrance Collect and verify IDs and insurance cards Step out from behind the desk when needed to assist patients Collaborate with security teams to maintain a safe and compliant environment Welcome and document family members/support persons in the system 2. Ambulance Bay Check in patients arriving by ambulance Monitor radio updates for incoming emergency cases (stroke, trauma, GSW, etc.) Prepare for rapid intake of high-acuity patients 3. Emergency Department Floor Monitor overhead paging for incoming registrations Act quickly to identify patients, which may include: Retrieving personal items such as wallets for identification Communicating with EMTs for documentation Ensure accurate and timely entry of patient information during critical events Key Computer & Documentation Responsibilities Use the registration board to track: New patient arrivals Registration and insurance verification needs Patient statuses Discharges and other updates Complete precise, detail-oriented data entry
Requirements
- 1+ years of customer service experience
- Strong adaptability — comfortable rotating across multiple registration areas
- High attention to detail, particularly with data entry
- Excellent communication skills with patients, peers, and supervisors
- Ability to think quickly, maintain professionalism, and stay calm under pressure
- Empathy, compassion, and a commitment to serving others
Responsibilities
- Greet and check in patients entering through the ER entrance
- Collect and verify IDs and insurance cards
- Step out from behind the desk when needed to assist patients
- Collaborate with security teams to maintain a safe and compliant environment
- Welcome and document family members/support persons in the system
- Check in patients arriving by ambulance
- Monitor radio updates for incoming emergency cases (stroke, trauma, GSW, etc.)
- Prepare for rapid intake of high-acuity patients
- Monitor overhead paging for incoming registrations
- Act quickly to identify patients
- Retrieving personal items such as wallets for identification
- Communicating with EMTs for documentation
- Ensure accurate and timely entry of patient information during critical events
- Use the registration board to track new patient arrivals, registration and insurance verification needs, patient statuses, discharges and other updates
- Complete precise, detail-oriented data entry
Benefits
- Work in a role that directly impacts patient care and community health
- Strong commitment to investing in employees
- Paid training
- Reimbursement for passed certification exams
- Comprehensive benefits and competitive pay
- Clear pathways for growth — both promotional opportunities and lateral movement across departments
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
