Emergency Dispatch Operator Call Center

Ascension•Austin, TX

2d•Onsite

About The Position

Your future role at a glance Location: Austin, Texas Facility: Good Health Solutions Department/Speciality: Patient Services Schedule: Night l Part-time Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance Time to recharge: paid time off (PTO) and holidays Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources Family support: parental leave, adoption assistance and family benefits Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. How you’ll make an impact in this role Orchestrate critical communications as the primary dispatcher for 13 Ascension Hospitals, ensuring emergency calls are answered with urgency and routed with 100% accuracy. Synchronize hospital-wide physician coverage by managing complex on-call schedules across all specialties to ensure life-saving care is always available. Lead emergency protocol execution by monitoring fire and life-safety alarm panels, triggering rapid-response procedures calmly and effectively during high-stress incidents. Facilitate real-time data flow by providing essential patient, department, and staff information to clinical teams, serving as a vital link in the care delivery chain. Uphold operational readiness by meticulously updating department documentation and schedules, ensuring the entire network has the right contact at the right time. What minimum requirements you’ll need Education: High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

Orchestrate critical communications as the primary dispatcher for 13 Ascension Hospitals, ensuring emergency calls are answered with urgency and routed with 100% accuracy.
Synchronize hospital-wide physician coverage by managing complex on-call schedules across all specialties to ensure life-saving care is always available.
Lead emergency protocol execution by monitoring fire and life-safety alarm panels, triggering rapid-response procedures calmly and effectively during high-stress incidents.
Facilitate real-time data flow by providing essential patient, department, and staff information to clinical teams, serving as a vital link in the care delivery chain.
Uphold operational readiness by meticulously updating department documentation and schedules, ensuring the entire network has the right contact at the right time.

Benefits

Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
Time to recharge: paid time off (PTO) and holidays
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Family support: parental leave, adoption assistance and family benefits
Other benefits: optional legal and pet insurance, transportation savings and more

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