Emergency Operations Center Technician

The City of Fort Worth•Chicago, IL

13d•$30 - $37

About The Position

As part of our continued evolution and dedication to public safety, the newly formed Emergency Management & Communications (EM&C) Department is seeking an Emergency Operations Center Technician to provide technical support for the Emergency Operations and Communication Centers. This is an opportunity to help reimagine what emergency management and communications looks like in one of America's most dynamic urban centers. With the creation of this new department, Fort Worth is uniquely positioned to build a first-class, nationally recognized emergency management and communications program rooted in innovation, coordination, and resilience — with strong support from the department’s 911 Administrator, Emergency Management Coordinator, and Director. The EM&C Department plays a vital role in safeguarding the community by: Coordinating disaster and emergency response efforts, 911 access, and collaboration among first responders and public safety partners, Leading public preparedness initiatives and maintaining communication systems—such as emergency alerts and real-time information sharing—to keep the public informed and protected, Supporting recovery and mitigation efforts to minimize future risks, restore essential services, and strengthen community resilience. This is your chance to make a lasting impact in one of the most vibrant and fast-growing cities in the country. Join us as we build a best-in-class emergency management program that will stand out on the national stage — and help shape the future of public safety in Fort Worth.

Requirements

Bachelor’s degree from an accredited college or university with major course work in emergency planning, public administration or a related field
Must meet CJIS requirements – see further
Valid driver’s license
Possession of, or ability to obtain, an appropriate, valid technician level amateur radio license within six months of employment

Nice To Haves

Two (2) years of experience in providing technical support for public safety technology and related systems
Two (2) years of experience in system administration for various Emergency Operations Center (EOC) and/or Emergency Communications Center (ECC) systems, including Veoci, Motorola Rave, CentralSquare Enterprise CAD, Motorola P25 and outdoor warning sirens

Responsibilities

Manages inventory and tracks EM&C technology maintenance
Assesses and monitors EM&C technology and related systems for operations efficiency
Tests and troubleshoots EM&C equipment. Works with Information Technology Support (ITS) Desktop to refresh equipment
Supports EM&C staff with technology issues and coordinates problem resolution with ITS to resolve problems, as necessary
Supports the Emergency Operations Center (EOC) and/or Emergency Communications Center (ECC) during activations or at the command post for special events or large incidents needing technology setup
Provides backup EM&C system administrator for various EM&C systems including Veoci, Motorola RAVE, and outdoor warning system
Performs other related duties as required