EMERGENCY RESPONSE TELECOMMUNICATOR

State of Illinois • Springfield, IL

1d • Onsite

About The Position

The Illinois Emergency Management Agency and Office of Homeland Security(IEMA-OHS) is seeking an Emergency Response Telecommunicator (ERT). ERTs perform a wide range ofassigned tasks transmitting and receiving emergency and administrative messages via two-way radio concerninghazardous materials, nuclear power plant accidents, natural and manmade disasters, etc. using a multifrequency,statewide radio base station system. The ideal candidate is quick to learn new technologies and has experienceworking in fast-paced and ever-changing environments. Our employees work in an ever-changing environmentthat presents new challenges and rewarding results. If you are interested in joining our team of compassionateand integrity-driven public servants, we invite you to apply for the Emergency Response Telecommunicatorposition with IEMA-OHS!
Are you ready to make a difference in the lives of others? The Illinois Emergency Management Agency and Office of Homeland Security (IEMA-OHS) is a team of dedicated public servants who are committed to better preparing the State of Illinois for natural, manmade, or technological disasters, hazards, or acts of terrorism. IEMA-OHS coordinates the State's disaster mitigation, preparedness, response and recovery programs and activities, functions as the State Emergency Response Commission, and maintains a 24-hour Communication Center and State Emergency Operations Center (SEOC). The SEOC acts as lead in crisis/consequence management response and operations to notify, activate, deploy, and employ state resources in response to any threat or act of terrorism. IEMA-OHS assists local governments with multi-hazard emergency operations plans and maintains the Illinois Emergency Operations Plan. IEMA-OHS is also responsible for protecting Illinois residents from the potentially harmful effects of ionizing radiation, administering more than two dozen programs to protect citizens and the environment. Programs include extensive emergency planning and response efforts and training for local responders for accidents involving radiation; inspecting and regulating radioactive materials licensees; registering and inspecting radiation producing equipment and facilities statewide; accrediting medical radiation technologists; and certifying mammography facilities. IEMA-OHS also monitors 11 nuclear power reactors at six nuclear stations licensed to generate electricity in Illinois and inspects and escorts spent nuclear fuel shipments.

Requirements

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of high school.
• Requires ability to keyboard accurately at a minimum rate of 20 words per minute.
• Requires a criminal history check through the Illinois State Police.
• Requires ability to use state-supplied equipment such as cell phone, laptop, etc.
• Requires the ability to work nights, weekends, and holidays as needed.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This may require the ability to work evenings and weekends

Nice To Haves

• Basic experience applying critical‑thinking skills to evaluate information, identify potential issues, and determine appropriate actions in fast‑paced or structured environment.
• Basic experience using sound judgment to make decisions or recommendations based on established procedures or guidelines.
• Basic experience maintaining professionalism and composure while handling multiple responsibilities or unexpected situations.
• Demonstrates working knowledge using Microsoft Office suite, including Word, Excel, and Outlook.
• One year (1) of professional experience using a multi-frequency, statewide radio base station system or related systems.
• One year (1) of professional experience in a call center or dispatch or other emergency services or related fields.
• Demonstrates elementary knowledge of office practices and procedures, grammar, spelling, and customer service skills with a clear speaking voice.

Responsibilities

• Serves as the Emergency Response Telecommunicator for the Illinois Emergency Management Agency and Office of Homeland Security (IEMA-OHS).
• Operates a computer within an office setting to perform complex initialization and first-level trouble-shooting procedures as directed.
• Monitors warning systems.
• Coordinates the radio communications of Federal, State and local emergency services personnel during natural and manmade disasters.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED