Emergency Shelter Case Manager

Mel Trotter Ministries•Grand Rapids, MI

2d•$39,000 - $41,000•Onsite

About The Position

Join our dynamic team at Mel Trotter Ministries in Grand Rapids, Michigan, as a Full-Time Emergency Shelter Case Manager! This on-site position offers the chance to make a real difference in the lives of individuals experiencing homelessness within our community. Not only will you hone your strong case management skills while coordinating vital resources, but you'll also become part of an agile and forward-thinking environment that emphasizes empathy, dignity, and service. With a starting pay range of $39,000-$41,000, you'll be recognized for your commitment to helping guests achieve housing stability and long-term independence. Experience the excitement of working alongside passionate professionals who share your dedication to compassion and high performance in a Christ-centered mission. You can get great benefits such as Medical, Dental, Vision, 403(b), Life Insurance, Paid Time Off, and Employee Discounts. Embrace this opportunity to turn your passion for service into a fulfilling career! Mel Trotter Ministries exists to demonstrate the compassion of Jesus Christ to anyone experiencing hunger or homelessness. Through shelter, resources, and supportive care, we walk alongside individuals and families as they pursue stability and hope. Through the power of Christ working in our community, we seek to bring an end to homelessness one life at a time. The Emergency Shelter Case Manager (ESCM) plays an integral role in the heart of our emergency shelter services at Mel Trotter Ministries. Working under the guidance of the Guest Services Coordinator and the Senior Director of Guest Services, the ESCM collaborates closely with guest service teams and interdisciplinary partners to deliver trauma-informed and guest-centered case management. This exciting position is focused on providing ongoing support to residents who need help navigating the path toward stability but aren't enrolled in a formal program. Your primary responsibilities will involve assisting guests with individualized goal progression, housing navigation, and resource access, helping them move toward safe, sustainable housing tailored to their unique needs. Additionally, you'll play a crucial part in maintaining operational excellence by ensuring accurate documentation within HMIS, upholding data integrity, and supporting reporting and grant-related data needs. To excel as an Emergency Shelter Case Manager (ESCM) at Mel Trotter Ministries, candidates should possess a rich skill set tailored for supporting individuals experiencing homelessness. A Bachelor’s Degree is preferred, or equivalent years of experience in a relevant role will also be considered. Proficiency in trauma-informed communication and de-escalation techniques is essential, along with a minimum of three years of experience working with underserved populations. Comfort with Microsoft Office Suite and a strong foundation in HMIS will facilitate effective case management. Additionally, proficiency in information management software platforms, or the ability to quickly learn them, is crucial. The ideal candidate will be highly organized, detail-oriented, and adept at managing multiple projects simultaneously. Equally important is the ability to work independently with minimal supervision while communicating Mel Trotter’s vision professionally and passionately, ensuring that every guest receives the care and support they deserve.

Requirements

Bachelor’s Degree preferred or equivalent years of experience in a related position
Skilled in trauma-informed communication and de-escalation
Minimum three years working with an underserved population
Proficient with Microsoft Office Suite
Strong base of knowledge for HMIS
Proficient with information management software platforms or able to learn.
Ability to work independently and with little supervision
Ability to communicate our vision professionally and passionately
Highly organized, detail-oriented, able to manage multiple projects