Employee Benefits Account Manager

Brown & Brown Insurance • Phoenix, AZ

2d

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking Employee Benefits Account Manager to join our growing team in Phoenix, AZ! The Account Manager is primarily responsible for open enrollment coordination and day to day servicing. Account Managers work closely with Account Executives and Producers to ensure that client expectations are met while adhering to the service model. How You Will Contribute: Serve as the primary service contact for clients and coordinate with necessary parties. Build and maintain strong broker and client relationships. Manage daily operations and tasks for assigned accounts. Meet all required licensing and enrollment timeline requirements. Coordinate with vendors and carriers to support enrollment processes and resolve issues. Address client billing, claims, eligibility, and compliance matters (COBRA, HIPAA, FMLA, ERISA, etc.). Support benefit plan renewals, changes, new plans, and new lines of coverage. Assist with client meetings, enrollment sessions, communication events, and benefit/wellness fairs. Maintain accurate client data and documentation within agency management systems. Produce communication materials and respond to all emails within 24 hours. Uphold agency guidelines, promote teamwork, and stay current on industry trends and products. Perform additional duties as assigned.

Requirements

• AZ Life and Health License.
• 3+ years experience in employee benefits industry.
• Proficient in Microsoft Office programs.

Nice To Haves

• Four-year college degree preferred.

Responsibilities

• Serve as the primary service contact for clients and coordinate with necessary parties.
• Build and maintain strong broker and client relationships.
• Manage daily operations and tasks for assigned accounts.
• Meet all required licensing and enrollment timeline requirements.
• Coordinate with vendors and carriers to support enrollment processes and resolve issues.
• Address client billing, claims, eligibility, and compliance matters (COBRA, HIPAA, FMLA, ERISA, etc.).
• Support benefit plan renewals, changes, new plans, and new lines of coverage.
• Assist with client meetings, enrollment sessions, communication events, and benefit/wellness fairs.
• Maintain accurate client data and documentation within agency management systems.
• Produce communication materials and respond to all emails within 24 hours.
• Uphold agency guidelines, promote teamwork, and stay current on industry trends and products.
• Perform additional duties as assigned.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees