Employee Benefits Counselor

Gallagher•Towson, MD

9d•$50,000•Hybrid

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview This position is responsible for day-to-day customer service and enrollment of designated client accounts. Position Detail: Pay: Starting at $50K/yr Hours: 37.5/hrs a week Hybrid: In office 3 days a week and 2 days remote (will be in office for at least 30 days for training) Location: 10 North Park Drive, Hunt Valley, Maryland Benefits start day 1!

Requirements

High school diploma and a minimum of 1 year of customer service experience.
Strong typing and basic computer skills.
Call Center experience required
High-volume work experience preferred
Outstanding verbal communication skills and attention to detail
Strong PC skills with the aptitude to learn new systems
Knowledge of health, life, disability, FSA, and HSA plans preferred
Life and Health Insurance License and/or obtain within 90 days

Nice To Haves

Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.
Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

Responsibilities

Talk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)
Answer and file various email questions of participants and HR contacts through multiple email boxes
Key client employee enrollment data into internet-based computer system using established office procedures
Handle diverse customer service situations between employees, employers, and insurance carrier vendors in a professional manner
Process client employee changes and terminations following established office procedures
Track open carrier or client employee issues and report on progress toward completion.
Assist client contacts with general insurance rules and compliance
Review benefit communication material for accuracy and completeness.
Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers.
Provide team and client with appropriate timelines to ensure that expectations and turnaround times are met.
Maintain composure and effectiveness under pressure in a deadline driven environment.
Perform other duties as assigned.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program