Employee Development Specialist

American 1 Credit Union•Jackson, MI

9h•$24•Onsite

About The Position

The Employee Development Specialist is responsible for delivering an excellent employee experience through new hire onboarding, ongoing training programs, and supplemental sessions. They design and facilitate professional development workshops that foster engagement, career growth, and continuous learning across the organization. In addition, the Employee Development Specialist supports branches by providing guidance, resources, and coaching to employees and managers, ensuring consistent practices and strengthening overall engagement.

Requirements

A minimum education of a high school diploma or GED.
People Focused and Strong Communication: Empathetically seek understanding of what members and employees require and expect, and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
Achiever, Initiative and Goal Driven: The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Apply new ways of thinking; create new ideas. Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems.
Focused, Decision Making and Problem Solving: Has a strong sense of urgency about proactively solving problems and getting work done; gain support by collaborating effectively for ideas, proposals, projects and solutions, take initiative; make and/or facilitate decisions considering impact on others and/or the credit union; reach sound decisions and exercises good judgment based on balanced consideration of facts, priorities, and alternatives; make decisions in agreed upon time frame; take initiative to identify and resolve problems; demonstrate ability to examine existing problems/issues in new ways.
Engaged and Collaborative: The capacity to create an achievable vision for the future by engaging and collaborating with Branch Operations, Employee & Member Experience teams, to foresee longer-term developments, to envision options (and their probable consequences), to select sound courses of action, to rise above the day-to-day detail, to challenge the status quo.
Trustworthy, Reliability and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential, including member, employee, and credit union information. Ensures core processes, policies, and procedures are followed.

Nice To Haves

A bachelor’s degree is preferred
Excellent verbal and written communication skills
Working knowledge of PC applications such as Microsoft Office
Ability to work independently or as a collaborative member of a team
Ability to direct other team members and coach others
Knowledge of credit union products, services, policies, core processes, and procedures
Ability to provide supervisory leadership of professional- and intermediate-level staff
Demonstrated member-focused strategy skills
Demonstrated skill in gathering, reporting, and summarizing trends in data
Ability to express oneself clearly and articulately both orally and in writing
Ability to make decisions and take initiative in problem resolution
Ability to exercise tact and responsibility in handling confidential information

Responsibilities

Focused on Purpose: Focused on the credit union's purpose of creating financial wellness in our community through everyday banking.
Focused on Training Programs: Support new hire onboarding and deliver ongoing training programs, including sales and supplemental training.
Engaged and Collaborative: Actively foster a culture of engagement by being a resource, encouraging participation in training, and reinforcing core values.
Professional Development: Assist with developing and conducting training and workshops that promote employee engagement, career growth, and continuous learning.
Performance Support: Partner with Employee Development Manager and managers to identify training needs, address skill gaps, and provide targeted development opportunities.
Training Materials Management: Maintain and update training materials to ensure accuracy, relevance, and alignment with the credit union's goals.
Branch Support: Provide support across branch operations by offering guidance, resources, and sales coaching, ensuring consistent practices.
Core Process, Policy, and Procedure Review: Assures new trainees are following all processes, policies, and procedures
Maintain a strong working knowledge of all operational and developmental training programs
Lead, facilitate, and assess assigned new hire training classes
Deliver effective sales and benefits training to all assigned trainees
Monitor and manage trainee performance through their Personal Trainee Scorecard
Support departmental and branch training needs through collaboration and resource delivery