Employee Relations Program Manager_HR

ECORE•Lancaster, PA

23h•Remote

About The Position

The Employee Relations Program Manager serves as leader responsible for creating and maintaining a positive, productive, and legally compliant workplace environment. This role supports leaders, managers, and employees by providing guidance on employee relations issues, managing investigations, ensuring consistent policy application, and driving initiatives that strengthen the employee experience and organizational culture.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, or related field.
5+ years of progressive HR or employee relations experience, preferably in a manufacturing or industrial operations environment.
Strong understanding of employment law and HR best practices.
Demonstrated experience conducting investigations and resolving complex workplace issues.
Excellent communication, coaching, and conflict‑resolution skills.
Demonstrated expertise in investigations, disciplinary action, corrective action, and dispute resolution.
Using risk/compliance management systems to track and mitigate exposure
Formal training in workplace investigations
Proven success managing high-risk employee relations matters, across multiple states

Nice To Haves

Experience in a unionized environment (if relevant).
HR certification (PHR, SPHR, SHRM‑CP/SCP).

Responsibilities

Lead and manage complex employee relations cases, including complaints, conduct issues, harassment, discrimination, performance issues, and policy violations.
Conduct thorough, objective investigations, prepare reports, and recommend corrective actions.
Ensure fair and consistent application of company policies, procedures, and disciplinary practices.
Serve as a resource for leaders on proper documentation, performance management, and policy application.
Partner with leadership to promote a positive work environment aligned with company values.
Identify root causes of employee morale or cultural challenges and develop strategies for improvement.
Support engagement programs, recognition initiatives, and communication strategies.
Provide coaching and guidance to supervisors and managers on employee relations best practices.
Train leaders on performance management, conflict resolution, attendance management, and respectful workplace practices.
Collaborate with HR team members to ensure consistent HR support across shifts and departments.
Track employee relations trends and provide insights to HR leadership and operations leaders.
Use data to identify risks and opportunities and drive continuous improvement within the workforce.
Monitoring changes in employment law and translating changes into policy, guidance, and practice.
Partnering with legal and HR leadership to mitigate employee relations risk.
Supporting the HR queue with escalated employee relations issues.
Development of compliant and market relevant job descriptions.