Employee Relations Specialist

Devoted Health • Waltham, MA

1d • $75,000 - $95,000

About The Position

Join our People team as an Employee Relations Specialist to manage the full scope of employee relations matters, including conflict resolution, policy compliance, and the administration of corrective actions. As an Employee Relations Specialist, you will act as a subject matter expert, balancing organizational policy with empathetic conflict resolution to maintain a positive and productive work environment. You will drive process consistency by partnering closely with HR Business Partners (HRBPs) to ensure fair and standardized ER processes across all assigned client groups. This role is designed for a results-driven professional who thrives in a dynamic, fast-paced environment and is passionate about championing Devoted's mission-driven culture.

Requirements

• Proven ability to build trust-based relationships with leaders to influence decision-making and departmental climate.
• High degree of comfort and resilience in navigating difficult, face-to-face disciplinary scenarios and complex conflict resolution.
• Strong problem-solving skills with a demonstrated ability to identify root causes and assume sole responsibility for projects.
• Exceptional communication and interpersonal skills, with the ability to work effectively across a wide array of personality types and job levels.
• Demonstrated history of exemplary ethics, integrity, and discretion when handling sensitive or confidential employee matters.

Nice To Haves

• Approximately 3+ years of relevant HR experience with a heavy focus on employee relations, preferably gained in a high-growth organization with a non-exempt workforce.
• Knowledge of US employment laws and regulations (federal and state) and experience using Workday.

Responsibilities

• Independently lead and facilitate complex, sensitive disciplinary conversations, ensuring a balance of policy compliance and empathetic communication.
• Partner deeply with leaders to understand departmental cultures, providing influential guidance on employee engagement and proactive process improvements.
• Advise leaders on corrective actions, including formal warnings and Performance Improvement Plans (PIPs), to drive performance excellence.
• Support leaders by attending disciplinary meetings.
• Serve as the primary point of contact for employees and leadership within assigned client groups for all conflict resolution and policy interpretation requests.
• Conduct fair and thorough investigations through resolution, maintaining meticulous documentation and follow-up files.
• Support interactive processes for reasonable accommodations in partnership with the Benefits and Legal teams.
• Facilitate training sessions to build foundational employee relations and management skills among people managers across the organization.

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees