Employee Success Manager (Working Shift Lead)
About The Position
We’re hiring an Employee Success Manager for our San Antonio location. This is a hands-on, working leadership role. You will regularly work scheduled shifts on the floor as a Shift Lead, while also owning employee scheduling, communication, and support during designated admin hours. If you enjoy leading from the front, jumping in when things get busy, and being the person your team relies on, this role was built for you. What This Role Looks Like Day to Day This is a feet-on-the-floor position. Each week includes a mix of: Shift Lead coverage during operating hours Admin hours focused on scheduling, staffing, and employee support You are not behind the scenes only. You are actively supporting guests and staff on shift. Why This Role Matters This position keeps the team supported and the operation running when things don’t go perfectly. You’re the person who shows up, steps in, and keeps things moving for both employees and guests.
Requirements
- 2+ years of experience as a Shift Lead, Supervisor, or Manager in retail, hospitality, food service, or operations
- Comfortable leading while actively working on the floor
- Strong scheduling, organization, and follow-through skills
- Calm, reliable, and solutions-focused when plans change
- Confident handling employee conversations with professionalism and discretion
- Proficient with scheduling systems, messaging tools, and Google Workspace
- Flexible availability including evenings, weekends, and holidays
- Must be at least 21 years old
- Reliable transportation required
Responsibilities
- Work regular shifts leading staff during operating hours
- Support guest experience and assist staff with real-time issues
- Step in to fill gaps during call-outs or high-volume periods
- Help ensure smooth openings, transitions, and closings
- Create and maintain staff schedules within labor targets
- Handle staff messages, availability changes, and scheduling conflicts
- Manage call-outs and last-minute coverage needs
- Serve as the primary point of contact for employee questions and concerns
- Support onboarding, communication, and day-to-day employee needs
- Address staff issues professionally and consistently
- Partner closely with the Customer Success Manager and leadership team
- Maintain supplies and ensure the site is operationally ready
- Communicate staffing updates, challenges, and needs to leadership
- Support special situations or operational needs as they arise
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
