Employer Assistance Representative
About The Position
POSITION PURPOSE: The Employer Assistance Representative maintains accurate records of employer benefit reporting and delinquency statuses through consistent system monitoring. This role provides telephone support to employers and ensures organizational compliance with collective bargaining agreements. ESSENTIAL JOB FUNCTIONS: · Identify and refer non-compliant employers to the District Council for further action. · Track employer benefit payments using the I-Remit platform, Benefit Fund Administration systems, and daily deposits records. · Regularly audit and update employer statuses, categorizing entities as active, inactive, dormant, and further action. · Provide professional phone assistance regarding delinquency resolutions, benefit calculations, and reporting protocols. · Analyze Remittance, Shortage, Surety, and Discrepancy delinquency reports while maintaining inter-departmental communication. · Facilitate employer adjustment to reported benefits and process refund requests with verified documentation. · Issue instructions for online and check-based benefit payments and manage user access by resetting I-Remit/Urban credentials. · Assist employers in navigating our digital tools, providing clear instructions for online payments and resolving login issues and report deletions to ensure a smooth experience. · Maintain the flow of information between departments and generate thoughtful correspondence regarding employer status updates. ADDITIONAL JOB FUNCTIONS: · Maintain accurate ledgers of employers delinquent in benefit contributions and monitor adherence to Collective Bargaining Agreements (CBA) obligations. · Perform daily maintenance of employer profiles/statuses within the Benefit Fund Administration system (URBAN). · Maintain detailed phone log of conversations with employers · Generate complex queries and tracking reports regarding jobsites and employer records as requested. · Collaborate with Member Services to resolve participant data discrepancies (Name/SSN) and alert the District Council regarding reporting from inactive/ further action entities. · Provide real-time data verification for Business Representatives operating in the field via telephone or in person.
Requirements
- Some college-level coursework is preferred
- A minimum of two (2) years of dedicated customer service experience is required.
- Proficient in Microsoft Office Suite (Word, Excel, and Outlook).
Nice To Haves
- Strong oral and written communication skills with the ability to translate benefit information to clear guidance for employers
- Maintain high-level customer service standards, ensuring professional and confidential interactions.
- Ability to manage multiple priorities simultaneously, including navigating software, data entry spreadsheets and telephone support.
- Knowledge of Auditing Systems and Benefit Fund Administration platforms (e.g. URBAN/I-Remit).
Responsibilities
- Identify and refer non-compliant employers to the District Council for further action.
- Track employer benefit payments using the I-Remit platform, Benefit Fund Administration systems, and daily deposits records.
- Regularly audit and update employer statuses, categorizing entities as active, inactive, dormant, and further action.
- Provide professional phone assistance regarding delinquency resolutions, benefit calculations, and reporting protocols.
- Analyze Remittance, Shortage, Surety, and Discrepancy delinquency reports while maintaining inter-departmental communication.
- Facilitate employer adjustment to reported benefits and process refund requests with verified documentation.
- Issue instructions for online and check-based benefit payments and manage user access by resetting I-Remit/Urban credentials.
- Assist employers in navigating our digital tools, providing clear instructions for online payments and resolving login issues and report deletions to ensure a smooth experience.
- Maintain the flow of information between departments and generate thoughtful correspondence regarding employer status updates.
- Maintain accurate ledgers of employers delinquent in benefit contributions and monitor adherence to Collective Bargaining Agreements (CBA) obligations.
- Perform daily maintenance of employer profiles/statuses within the Benefit Fund Administration system (URBAN).
- Maintain detailed phone log of conversations with employers
- Generate complex queries and tracking reports regarding jobsites and employer records as requested.
- Collaborate with Member Services to resolve participant data discrepancies (Name/SSN) and alert the District Council regarding reporting from inactive/ further action entities.
- Provide real-time data verification for Business Representatives operating in the field via telephone or in person.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
