EMR Trainer-Jefferson Health Plan

Jefferson Health Plans • Philadelphia, PA

22h

About The Position

Delivers specific software training to colleagues and application-designated super users. Modifies curriculum delivery to solve complex computer navigation problems. Directs and/or checks the work of others as it relates to their area of specialization. Recommends the implementation of existing and emerging methods of training delivery to replace or enhance existing training methods Job Description Delivers new hire and add-on training as related to end-user job duties within the EMR system; assisting instructional designers in curriculum design and maintenance Supports values and exhibits excellent customer/guest relations and anticipates customer/guest needs in all interactions. Delivers training via multiple modalities such as instructor lead training through in-person or remote options, e-learning or other educational process to meet the needs of the end user. Assists instructional designers in curriculum design and maintenance. Reviews complex user work processes and feasibility of educational phases of large project requests; troubleshoots operational problems as related to EMR utilization. Utilizes the organizations learning management system and develops/leads the evaluation of additional education tools to meet future information system needs. Maintains a strong understanding of systems and operational workflows in all areas of the EMR system. Leads the validation and management of the class registration process, student satisfaction tracking process, and training schedules Assesses data, documents lessons learned, and recommends changes that will improve the effectiveness of EMR training.

Requirements

• Bachelor’s Degree Education, Healthcare or Communications
• 5 years experience in clinical, information services, teaching, or administrative experience in healthcare
• Ability to work effectively in a demanding and rapidly changing environment.
• Ability to work with minimal supervision and be self-motivated and self-disciplined.
• Ability to problem solve and recommend/implement corrective action while utilizing health care process knowledge.
• Demonstrates ability to manage the educational phases of user software projects.
• Demonstrates strong understanding of inter-relationships between user system applications and other functions.

Nice To Haves

• Master’s Degree Education, Healthcare or Communications
• 7 years experience in clinical, information services, teaching, or administrative experience in healthcare
• Completes 6 week Credentialed Training program and demonstrates application proficiency and execution prior to receiving authorization to teach LVHN Epic curriculum and Completes an Epic proficiency in an assigned application within the first 12 months in the role.
• Completes an Epic certification

Responsibilities

• Delivers specific software training to colleagues and application-designated super users.
• Modifies curriculum delivery to solve complex computer navigation problems.
• Directs and/or checks the work of others as it relates to their area of specialization.
• Recommends the implementation of existing and emerging methods of training delivery to replace or enhance existing training methods
• Delivers new hire and add-on training as related to end-user job duties within the EMR system
• Assists instructional designers in curriculum design and maintenance
• Supports values and exhibits excellent customer/guest relations and anticipates customer/guest needs in all interactions.
• Delivers training via multiple modalities such as instructor lead training through in-person or remote options, e-learning or other educational process to meet the needs of the end user.
• Reviews complex user work processes and feasibility of educational phases of large project requests
• Troubleshoots operational problems as related to EMR utilization.
• Utilizes the organizations learning management system and develops/leads the evaluation of additional education tools to meet future information system needs.
• Maintains a strong understanding of systems and operational workflows in all areas of the EMR system.
• Leads the validation and management of the class registration process, student satisfaction tracking process, and training schedules
• Assesses data, documents lessons learned, and recommends changes that will improve the effectiveness of EMR training.

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level