EMR Training & Workflow Associate

Privia Health•North Haven, CT

2d•$60,000 - $72,000

About The Position

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers. Travel: 70% Travel primarily supporting our Connecticut Market, with ancillary support in our Mid-Atlantic and Indiana Markets Privia Health is currently looking for a key member to join the Training Team. The EMR Training & Workflow Associate facilitates in-person and webinar-based training programs for providers and Care Center staff (clinical & non-clinical). The EMR & Workflow Training Associate facilitates in-person and webinar-based training programs for providers and Care Center staff. Our training program sets Care Centers up for success using the EHR and emphasizes Privia Best Practice workflows. In addition, the EMR & Workflow Training Associate serves as a resource to colleagues in an expert capacity.

Requirements

Bachelor's degree preferred or equivalent experience OR background in a healthcare setting
Familiarity with extended medical terminology.
Must demonstrate excellent communication, organizational, and time management skills.
Must demonstrate strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines.
Ability to work in a very fast-paced and changing work environment.
Must comply with HIPAA rules and regulations.
Must have a valid drivers license and have a reliable form of transportation.
Previous experience with an EMR or practice management system.
Manage change and client expectations effectively.

Nice To Haves

Experience with athenaClinicals and athenaCollector is preferred.
Collaborative, customer-focused and able to create visible value.
Strong critical thinking capabilities.
Situational awareness and the ability to understand personalities of individuals and teams that are being trained.
Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills.
Attention to detail.
Excellent communication and client facing skills.
Excellent organizational skills.
Technical aptitude.

Responsibilities

Delivers post-live training to providers, clinical staff, and administrative staff, focused on efficiency, delegation, and population health initiatives
Analyzes and monitors the Athena CareCheck report and post go-live metrics to identify areas of opportunity for individual providers.
Proactively develops training curriculum to account for recurring Athena releases/updates.
Provides pre-implementation and at-the elbow go-live support for the Care Center.
Leverages established curriculum and tools to train EHR concepts.
Customizes best practice curriculum, including standard clinical workflows and value based care quality measure workflows, based on the unique needs of a Care Center.
Monitors online e-learning completion.
Ensures that training is scheduled and delivered on-time and to customer specifications.
Works collaboratively with Implementation, Practice Integration, Product Performance, Practice Transformation, Value Based Care, and Performance Team members to accomplish market defined goals.
Works collaboratively with and serves as an athenahealth SME for other Privia teams.
Provides excellent customer service through creative problem solving and follow through.
Participates in all Practice Integration meetings and recurring meeting summits. Appropriately escalate issues to market leadership and Practice Integration team.
Proactively maintain and disseminate knowledge of standard configurations and best practice workflows.