Enablement Analyst

Howden

2d • Remote

About The Position

We are seeking an Enablement Analyst to support field and operational teams by handling carrier portal access requests, carrier code inquiries, and related enablement activities. Reporting to the Credentialing & Market Enablement Manager, the Enablement Analyst is responsible for ensuring brokers have timely access to the systems and portals required to conduct business efficiently.

Requirements

• Attention to Detail: Strong ability to execute administrative tasks promptly and accurately.
• Organizational Skills: Ability to manage multiple enablement requests, prioritize effectively, and meet turnaround expectations.
• Communication Skills: Clear written and verbal communication skills for responding to internal requests and coordinating with specialists.
• Systems Proficiency: Comfort working in carrier portals, insurance systems (e.g., Applied Epic), and request-tracking tools.
• Process Discipline: Ability to follow defined enablement procedures and recognize when to escalate exceptions.
• Bachelor’s degree in Business, Finance, Insurance, or a related field, or equivalent experience in insurance operations or administrative support.
• 2+ years of experience in insurance operations, credentialing support, market enablement, or a related role.

Nice To Haves

• Experience working with carrier portals, access requests, or system reference data is preferred.
• Familiarity with carrier appointments concept is a plus.

Responsibilities

• Market Access Enablement: Execute administrative enablement activities that allow the field to access carriers and obtain quotes, including responding to portal access requests and carrier-related inquiries.
• Carrier Information Support: Provide accurate information on carrier appointments, carrier codes, and carrier setup details used by the field and internal teams.
• Portal Access Management: Set up, update, and maintain carrier portal access for users in accordance with approved appointments and internal procedures.
• Administrative Enablement Support: Handle other administrative enablement tasks that support broker and field readiness to transact with carriers.
• Request Processing & Tracking: Receive, process, and track enablement requests, ensuring timely completion and escalation of exceptions to Credentialing Specialists as needed.

Benefits

• In addition to a competitive base salary, employees are eligible to receive a discretionary bonus.
• Howden also offers a variety of benefits and programs, subject to eligibility, including:
• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level